Technical Customer Service Specialist (Customer Service / Customer Management)

Provide customer and technical support across multiple channels while helping customers resolve issues and identify suitable hosting and IT solutions.

Come join our awesome team in a fun, fast-paced office! At Fasthosts, we provide 24/7 support to our customers through Phone, Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service. Offering both office and hybrid work options, we will provide the training and support you need to thrive. and let's not forget our fantastic perks (scroll down to see more)!

This is the perfect opportunity if you're a recent graduate, or are doing something else and are looking for a career change, or want to gain more experience in a tech company! We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we’d love to see your application.

SHIFTS 

The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends, as such availability (and willingness) to work shifts Mon - Sun between 7am-midnight on a rotating shift pattern is essential.

SO WHAT'S THE JOB?

As a Customer/Technical Support Specialist, you’ll help our customers with any account or technical issues they might have with our range of products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers.

With all the services we offer, you’ll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you’ll earn some commission too!

WHAT EXPERIENCE DO YOU NEED?

We’re big fans of learning and growing, so we’ll provide plenty of training for our new team members. You’ll kick things off with a three-month development program, and we’ll keep supporting you as you grow your skills. If you’re excited to learn and want to sharpen your technical and customer service chops, we’d love to see your application!

Here’s what we’re looking for:

• Previous experience in a call centre, or comparable customer service environment demonstrating a confidence supporting customers on the phone (and ideally other platforms).

• Passion for IT and the curiosity to learn

• Excellent written and verbal communication skills

• Comfortable with upselling to help solve our customers needs

• Strong problem-solving and analytical skills

• Ability to learn under pressure in a fast-paced environment

• Self-motivated with the desire to succeed

• Experience and confidence in handling difficult customers is advantageous

THE PERKS

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance.  We also value personal and professional growth, offering tailored development plans for your career advancement

Current benefits include:

• Earn a £27,250 basic salary plus UNLIMITED sales commission potential

• 27 days annual leave + bank holidays

• Contributory pension scheme

• Private healthcare and Life assurance

• Employee assistance programmes

• Cycle scheme

• Free Parking

• Refreshments in break rooms and discounts at selected local restaurants

• Social events 

With our diverse product portfolio and the benefits of being part of the IONOS Group, we can help you identify your career goals and help your personal and professional development!