Graduate IT Support Engineer

This entry-level multimedia infrastructure maintenance and enterprise collaboration scheme focuses on corporate workspace technology, training IT or computer science graduates to provide first-line audio-visual troubleshooting, monitor network connectivity alerts, and resolve system incidents under structured service level agreements.

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:
We are seeking a Graduate AV Support Engineer to join our growing support team. This is an exciting entry‑level opportunity for a motivated graduate with a strong interest in technology, collaboration systems, and customer support.

In this role, you will provide first‑line AV, IT, and networking support, helping to maintain and monitor client environments while delivering a consistently high standard of customer experience. Full training will be provided, with opportunities to develop AV and IT skills and progress your career within EOS.

WHAT YOU'LL DO:

• Act as a first point of contact for clients, providing support via phone, email, remote tools, and on-site escalation where required

• Provide first-line support for AV systems, meeting room technology, IT hardware, networking, and collaboration tools

• Monitor client AV and network infrastructure, responding proactively to alerts, incidents, and service requests

• Perform routine checks, basic maintenance, and troubleshooting to ensure systems remain reliable and fit for purpose

• Support the upkeep of AV environments including displays, conferencing systems, control systems, and associated network connectivity

• Ensure incidents and requests are logged, tracked, and resolved in line with agreed SLAs

• Deliver a high-quality, customer-focused support experience, maintaining professionalism and clear communication at all times

• Work closely with senior engineers and global teams to escalate issues and expand your technical knowledge

• Contribute to documentation, knowledge articles, and continuous service improvement activities

• Participate in training and development programmes to build AV and networking expertise

WHAT YOU NEED TO SUCCEED:

• A strong interest in technology, AV systems, and IT support

• Good communication skills with the ability to explain technical concepts clearly to non-technical users

• A customer-first mindset with a focus on service quality and user satisfaction

• Strong problem-solving skills and a proactive, can-do attitude

• Willingness to learn, take feedback, and adapt in a fast-paced environment

• Ability to manage tasks effectively while working within defined support processes

PREFERRED SKILLS:

• Degree in Information Technology, Computer Science or related subject / experience. Recognized professional I.T. qualifications or relevant experience. ITIL Qualified (preferable)

• General IT knowledge (hardware, operating systems, networking fundamentals)

• Any exposure to or interest in AV technologies such as video conferencing, meeting room systems, or digital signage

• Familiarity with Windows, Microsoft 365, or basic networking concepts

• A strong motivation to upskill through structured training and hands-on experience provided within the role