Sales Development Representative – AI and Knowledge

Start your career in enterprise SaaS sales by promoting AI-powered knowledge management solutions, generating leads and building relationships with enterprise customers.

About eGain

eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimise customer experience and reduce cost of service. eGain was recently named a Leader in Gartner’s inaugural Magic Quadrant for Knowledge Management Systems for Customer Service.

We’re diverse, optimistic, and tenacious. We take pride in what we do and hold ourselves to a high standard. If you want to work at the intersection of AI and customer engagement, let’s talk.

The Opportunity

We’re looking for ambitious, tech-savvy graduates and early-career professionals who want to build a career at the intersection of AI and enterprise sales. This isn’t just another sales role. You’ll become an expert in enterprise knowledge management while developing sales skills that will define your career.

What You’ll Do

• Master eGain’s AI knowledge management platform and become a trusted advisor on how it transforms enterprise operations

• Identify and engage enterprise prospects through strategic outreach

• Qualify leads and set up meetings for senior Account Executives

• Represent eGain at industry conferences, engaging directly with prospects

• Collaborate with technical teams to understand customer challenges and position solutions

• Learn enterprise SaaS sales methodology from experienced mentors

• Build a pipeline that directly impacts company growth

What We’re Looking For

• Recent graduate or 1-2 years of professional experience

• Genuine curiosity about AI and enterprise technology

• Strong technical aptitude – you can understand complex systems and explain them simply

• Excellent communication skills and commercial awareness

• Resilience, coachability, and competitive drive

• Eligible to work in the UK

Why This Role Stands Out

• Recognised market leader: eGain was named a Leader in Gartner’s first Magic Quadrant for Knowledge Management Systems for Customer Service. You’ll be selling a platform with independent validation behind it, not an unproven pitch.

• Learn by doing: You’ll work closely with experienced Account Executives and technical experts from day one, learning enterprise sales methodology through real deals rather than generic training modules.

• Career trajectory: Our top SDRs typically move into Account Executive roles within 18-24 months, managing six-figure deals with Fortune 500 companies.

• Real impact: You’ll work with household-name brands solving real business challenges with knowledge and AI.

What We Offer

• Competitive base salary plus commission

• Comprehensive training on knowledge management and enterprise sales

• Clear promotion pathway to Account Executive

• Collaborative, high-performance culture