Graduate Sales Account Manager – Industrial Telesales

A sales and customer service role focused on generating new business opportunities, managing customer enquiries, maintaining client relationships, and supporting sales activities through CRM and telesales.

Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who take pride in promoting sustainable waste management practices to help reduce the UK's carbon footprint and protect the environment for future generations.

We are a leading environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a proud tradition of developing the careers of those who help us shine.

Our guiding principle is "It's all about the people" and many of our 650+ employees have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values its people, you'll find CSG a great place to be.

Salary:

£28,317 per annum

Benefits of a CSG Employee

• Attractive basic salary

• Annual bonus scheme for all employees.

• Long Service Award.

• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.

• Employee referral bonus scheme.

• Attractive pension plan.

• Share Options – buy into our family future.

• Company perks for retail outlet discounts and more.

• Further development opportunities through in-house, external training and apprenticeship schemes.

• Company health care cash plan – dental / opticians / physio / online GP etc.

• Modern office only 5 minutes from Whiteley

• Standing / sitting desks.

• A daily food & coffee truck

• 33 days holiday inclusive of public bank holidays.

• Holiday Buy and Sell Scheme.

Role Accountabilities

To generate new business sales and support customer enquiries

• Monitor and manage enquiries received via email, website and online chat platforms.

• Follow up on all website and marketing-generated enquiries to confirm customer requirements and distribute leads appropriately.

• Generate new business opportunities from both prospective and existing clients.

• Provide excellent customer service through inbound and outbound telephone calls, emails and web-based communications.

• Support the Telesales team by inputting validated customer information into the CRM system to enable efficient quotation generation.

• Develop relationships with customers and generate revenue in line with agreed sales targets.

• Build and maintain long-term customer relationships, including managing a portfolio of established accounts.

• Support website live chat functions, ensuring customers receive prompt and professional responses.

• Assist with telesales activities including calls, quotations and online enquiries.

Working collaboratively across the business

• Work closely with the Marketing, Tendering, Telesales and wider Sales teams to maximise business opportunities.

• Act on all leads and customer information supplied through websites, marketing campaigns and internal teams.

• Ensure effective communication between customers and internal stakeholders.

• Share market intelligence and customer feedback with relevant departments.

• Complete all sales administration accurately and within required timescales.

• Ensure all customer interactions, calls, emails, opportunities, quotations and complaints are recorded within the CRM system.

Health & Safety

• Comply with all Group Health & Safety policies and procedures.

• Understand and fulfil personal responsibilities regarding Health & Safety.

• Work in a manner that promotes the safety and wellbeing of yourself and your colleagues.

Demonstrating CSG Performance Behaviours

• Deliver outstanding service and professionalism to internal and external customers.

• Demonstrate a proactive and focused approach to achieving objectives.

• Communicate effectively with colleagues, customers and stakeholders at all levels.

• Manage time and workload effectively to achieve a high level of productivity and efficiency.

The Candidate

Essential

• Degree qualification.

• Excellent verbal and written communication skills, with the ability to confidently deal with telephone and email enquiries.

• Results-driven with a focus on achieving targets and key performance indicators.

• Proactive with the ability to identify opportunities and suggest solutions.

• Strong listening and interpersonal skills.

• Good IT skills, including experience using Microsoft Outlook, Word and Excel.

• High level of accuracy and attention to detail.

• Strong organisational and time management skills.

• Ability to work collaboratively with others and meet tight deadlines.

Development Opportunities

• Opportunity to complete a Level 2 Customer Service Apprenticeship.

• Opportunity to undertake Essentials to Telesales (BMS) training following 12 months' service.

Equal Opportunities

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.