Apple Technical Advisor (Graduate / Early in Career)

Provides first-line technical support for Cisco employees by troubleshooting Apple macOS and iOS devices, resolving IT issues, and delivering excellent user support via phone and chat.

Job Description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Meet the Team

You’ll be part of a collaborative team of Apple Technical Advisors supporting Cisco employees around the world.

You’ll work closely with your immediate team while learning from Cisco’s Engineering and Knowledge Management teams, as well as fellow Apple Advisors globally. This is a great opportunity to grow your technical skills in a supportive, team-oriented environment.

Your Impact

You’re curious, people-focused, and eager to build a career in technical support. As an Apple Technical Advisor, you’ll be a friendly and professional first point of contact, helping users resolve everyday technical issues on macOS and iOS devices. You’re comfortable learning new tools, asking questions, and applying feedback as you develop your troubleshooting skills. You’ll receive training and ongoing support to help you succeed in the role.

With guidance and support from your team, you will:

• Support global Cisco employees via chat and phone for Mac and iOS-related issues, including:

  • MacOS and iOS setup and upgrades

  • Password resets and authentication support

  • Network connectivity and VPN access

  • Mobile Device Management (MDM) enrollment

  • Installing and using macOS and iOS applications

• Assist with setting up computer peripherals and basic networking hardware

• Help coordinate hardware repairs or replacements when needed

• Accurately document support interactions using ticketing systems

• Learn to recognize common issues and trends and share insights with your team

• Act as a positive advocate for the Apple ecosystem by sharing helpful tips and best practices

• Participate in training sessions to stay current with Apple technologies

• Contribute ideas to improve support documentation and knowledge articles

Minimum Qualifications

• Entry-level experience in technical support, IT, or customer service (internships, help desk roles, or similar experience welcome)

• Basic familiarity with macOS and/or iOS devices

• Good written and verbal communication skills in English

• Ability to manage multiple tasks and follow established support processes

Preferred Qualifications

• Coursework, certifications, or personal experience related to IT or Apple technology

• Exposure to IT ticketing systems

• Basic understanding of networking concepts

• Familiarity with standard workplace productivity tools

• Interest in Apple certifications or continued technical learning

• Comfort providing support via phone and chat

• Strong problem-solving skills and a willingness to learn new technologies

• Ability to explain technical concepts clearly to non-technical users

• Ability to manage multiple tasks and follow established support processes

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.

We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.