Account Specialist – Orders Management

Graduate entry role in order management at Caterpillar Inc., handling international customer orders, logistics, export documentation, and supply chain coordination within a global operations team.

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Salary: £30,000 – £36,000 (depending on experience)

Benefits

• 25 days annual leave

• Up to 10% annual bonus

• Contributory pension scheme – Caterpillar doubles employee contributions up to 6%

• Contributory share scheme – Caterpillar matches 50% of employee contributions

• Flexible benefits including family health and dental care, EV car lease, and holiday purchase

About Caterpillar Power & Energy

The world needs more energy—and at Caterpillar, we help make that possible responsibly and sustainably.

Our Power & Energy division supports customers across oil & gas, power generation, marine, and industrial sectors. From powering cities and data centres to enabling global trade and transportation, our products and services play a critical role across the global energy value chain.

At Caterpillar, you’ll join a business with 100 years of global impact, a strong focus on innovation, and a clear commitment to developing the next generation of talent.

The Opportunity

This is an excellent entry‑level opportunity for a graduate looking to start their career in commercial operations, logistics, or international business within a global organisation.

As an Account Specialist – Orders Management, you’ll join the Order Fulfilment team, supporting Caterpillar dealers across Europe, Africa, and the Middle East. You’ll gain hands‑on experience managing international orders from entry through to shipment and delivery, while developing your understanding of international trade, export processes, and supply chain coordination.

Based in Larne, this role offers strong exposure to global operations, structured on‑the‑job learning, and the chance to build a solid foundation for future career progression within Caterpillar.

What You’ll Be Doing

With full training and team support, you will:

• Act as a key point of contact for Caterpillar dealers and internal teams

• Process and manage commercial orders from order entry through to delivery

• Analyse order and logistics data to support smooth order fulfilment

• Coordinate international logistics and transportation from factory to customer

• Support export documentation and invoicing processes

• Communicate regularly with dealers to ensure high service levels

• Monitor delivery timelines and help resolve order or shipment issues

• Prepare basic reports and support process controls

• Issue debits and credits where required

• Gradually build knowledge of international trade, shipping, and compliance

What We’re Looking For

This role is well suited to recent graduates or early‑career professionals who are motivated to learn and develop.

Essential Skills & Attributes

• Strong communication skills and confidence working with different stakeholders

• A customer‑focused mindset

• Good analytical and problem‑solving skills

• Ability to manage multiple tasks in a fast‑paced environment

• Willingness to learn new systems, processes, and tools

Education (Preferred)

• Degree (or equivalent) in Commercial, Logistics, Supply Chain, Business, International Business, or a related field

Technical Skills

• Good Microsoft Office skills (Excel, Outlook, PowerPoint)

• Interest in developing skills in data tools such as Power BI or AI‑enabled systems

You do not need prior experience in all of the below, but any exposure or academic understanding is advantageous:

• Logistics or supply chain coordination

• Export or international trade processes

• Freight forwarding or shipping

• Commercial documentation (e.g. invoices, Letters of Credit)

• Customer service in a business‑to‑business environment

Why Start Your Career at Caterpillar?

• Trusted global brand with long‑term career opportunities

• Strong focus on learning, development, and progression

• Exposure to international operations and global supply chains

• Supportive team environment where graduates can thrive

• Opportunity to build highly transferable commercial and logistics skills