Graduate Programme - Client Management

A Client Management Graduate role at Aon focused on managing pension scheme client relationships, coordinating projects, ensuring regulatory compliance, analysing risks, and supporting retirement and investment advisory services.

Better Decisions Begin with You

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Wealth Solutions: Client Management

Join Aon as a Client Management graduate and discover how we manage our client relationships and support our client’s activities, ensuring their pension schemes are run efficiently. If you are passionate about going above and beyond for clients, you’ll fit right in here at Aon as a client management graduate.

Hundreds of UK employers — from FTSE 100 companies to ambitious up-and-coming firms — turn to our retirement and investment business for advice on running pension schemes. Providing vital support to senior team members, you’ll make an immediate impact as you explore our business, develop your professional skills and build a valuable network of contacts.

As a client management graduate, no two days are the same; you’ll work on a range of client teams with colleagues who provide advice and support to either the trustees managing the pension scheme, or the company that provides it.

Our aim is for you to develop into a trusted advisor for your clients as soon as possible, building strong relationships and learning to translate information into clear, practical insight. We’ll help you do this by giving you real responsibility on client projects and supporting you in developing your industry knowledge, project management, consulting and analytical skills through structured training and on-the-job learning.

You’ll also build confidence using digital tools to work efficiently, while applying critical thinking, checking outputs carefully and knowing when professional judgement is needed. Throughout your career with Aon, you’ll continue to strengthen your commercial awareness, client presence and professionalism – helping you grow into a successful client manager.

What your day could look like

• Ensuring appropriate legislative, regulatory, business, practice and professional standards are followed and supporting with the development of solutions to suit clients’ needs

• Producing and delivering clear, accurate internal and client correspondence, presentations, advice and recommendations, adapting complex information for different audiences

• Planning and attending client meetings (in person and virtual), asking thoughtful questions, taking accurate minutes and managing follow-up actions

• Acting as a key contact for the client and fielding queries to relevant teams as necessary

• Taking increasing responsibility for the quality, timeliness and budget of work for allocated clients, organising client records and checking documents carefully for accuracy, compliance and alignment with agreed requirements

• Coordinating account workflows, keeping track of progress and priorities, and ensuring actions are completed to agreed timescales

• Analysing client and market information to identify trends, risks and opportunities, challenge assumptions and support well-reasoned recommendations that contribute to client satisfaction, retention and profitability

• Effectively influencing and negotiating with other teams (actuarial, administration, investment, legal) both internally and externally through the development of working relationships to ensure client commitments are met

• Actively participating in team meetings, sharing knowledge, seeking and applying feedback, valuing different perspectives and involving others in identifying service improvements

Your Development

As an Aon Graduate, you will be enrolled onto our Launch Programme when you join.

This development programme is built around 3 core elements:

• Business learning. On-the-job learning and experiences enabling you to develop your knowledge of your team and solution line. Over time, you’ll build capability in client communication, data and risk analysis, market research, document and contract review, project management and exposure assessment, progressing towards greater autonomy in client delivery, negotiation and advisory work.

• Centralised learning. UK graduates complete an Aon induction, monthly webinars, business skills training and workshops, all designed to develop your knowledge of Aon, build your confidence and your network across our business, and help you use modern productivity and analytical tools effectively and responsibly.

• Professional Qualifications. To enable you to be as successful as possible, as part of your role, you will be expected to complete a professional qualification, the Level 6 Retirement Provisions Pathway with the Pensions Management Institute (PMI). You’ll receive paid study leave, plus an extensive range of study and tuition materials.

Your career beyond your Graduate programme

Once you’ve completed the formal graduate programme, you’ll continue to receive lots of support at Aon. As well as continued technical and business skills training, you’ll receive support for your PMI qualification. To aid your professional development you’ll receive regular performance feedback, and work with your line manager towards promotions, which are considered twice a year, enabling you to progress from a Graduate to Associate Consultant, then Consultant and beyond!

Entry Requirements:

You will need to be on track to achieve a 2:1 degree (or equivalent) in any degree subject area