A Graduate AI Developer role at TSG focused on building and deploying AI agents using Microsoft technologies while learning real-world AI system design, integration, and governance.About the role; As a Graduate AI Developer you will play a hands-on role in designing, building, and deploying AI agents as part of TSG’s Applied AI programme. You’ll work within a fast-growing AI practice that already has a live governance framework, senior AI leadership in place, and multiple production agents delivering measurable outcomes for our people and our customers. From day one, you’ll be embedded in real builds, learning how AI is designed, governed, tested, and deployed at scale across a Microsoft-first technology estate. Your focus will be on building AI agents using Microsoft Copilot Studio and the Power Platform, integrating them with the systems our teams and customers use, including Microsoft 365, Dynamics 365, Halo ITSM, and Azure AI. You’ll work alongside experienced AI engineers, architects, and security specialists to ensure everything you build meets TSG’s quality, security, and governance standards. This role is structured with clear and accelerated career progression and is designed for individuals who want to build real AI systems early in their careers and progress quickly based on capability. Please note a 2:1 or above in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related STEM discipline is an essential requirement for the role. This is a hybrid position, and candidates are required to be based within the North East. Who are we?TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomesOur open and honest culture where feedback is taken on-board and acted uponOur social events – annual all expenses paid ‘TSG Festival’ and team building fundsTwo paid CSR days per annum that you can use to support the communityGiving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charitiesOur responsibility to the environment as we work towards net carbon zeroFlexible working opportunities including home working and hybrid optionsAnnual salary benchmarkingExcellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to;Design, build, and deploy low-code AI agents using Microsoft Copilot Studio, Power Automate, Power Apps, and SharePointIntegrate agents with Microsoft 365, Dynamics 365 (CRM & ERP), Halo ITSM, Azure AI, and TSG OneViewWrite and maintain prompts as production deliverables — versioned, reviewed, and testedApply TSG’s AI Governance framework (Action Tier Model, Classification Canon, Edge Case Register, Security Architecture)Build robust test sets including golden cases, regression tests, hallucination checks, and output validationInstrument every agent with usage and performance metrics from day oneComplete structured Microsoft learning paths in your first three monthsWork toward PL‑200, PL‑400, and AI‑102 certifications, fully funded by TSGApply learning directly to live customer and internal buildsCollaborate daily with the AI Director, AI & BI PracticeWork with our CISO-led Cyber team for governance sign-offEngage with the Champion Network, real users providing real feedbackSupport pilot and live deployments, including user onboardingRespond quickly to user feedback and iterate fastContribute to the Edge Case Register and shared learningsTrack and improve agent performance based on data, not assumptions Knowledge, Skills & Experience; 2:1 or above in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related STEM disciplineProjects involving LLMs, agents, NLP, or automation are a strong advantagePractical understanding of LLM behaviour, limitations, and failure modesPrompt engineering fundamentals including structured outputs and reasoning techniquesGrounding and RAG conceptsTool and function-calling patterns in agentic AIAI evaluation, testing, and human-in-the-loop designComfortable with at least one programming language (Python, C#, JavaScript/TypeScript, or similar)Exposure to Copilot Studio, LangChain, Semantic Kernel, LlamaIndex, AutoGen, or direct LLM APIsVersion control using GitEvidence of building something end-to-end, academic, professional, or personalCurious, proactive, and comfortable asking questions earlyClear communicator with both technical and non-technical audiencesPragmatic, delivery-focused, and data-drivenCollaborative, supportive, and generous with learning Benefits;25 days annual leave + public holidays, rising with length of serviceEmployee benefits trustCompany bonus schemeLife assurance 4 x SalaryContributory pension scheme at 4% matchedHealthcare and cash planElectric vehicle salary sacrifice schemeCycle to work schemeEmployee discountsEmployee assistance programmePaid CSR DaysCompany sick pay and income protection coverEnhanced Maternity and Paternity payEmployee recognition schemeEyecare vouchersDiscounted gym membershipLong service rewards
Posted 13 days ago
