Trayport

Ensure the quality of software by designing and executing testing strategies, identifying bugs, and collaborating with development teams to deliver reliable applications.Quality Engineers are at the heart of every development team in Trayport and are key to the delivery of our software. Candidates should be passionate about delivering high quality software and committed to ensuring our clients have the best user experience possible. Quality Engineers at Trayport share an unrivaled passion for quality, software testing and love nothing more than voraciously and persistently hunting down bugs, investigating potential issues and also preventing them from being introduced in the first place to help to make our software the best it can be.  The RoleOur Quality Engineers use a combination of shift-left and shift-right testing techniques, exploratory testing, technical testing and test automation to build quality into our software, working closely with the rest of their team and coaching others on how to write better software. For us, teamwork is everything. We listen to each other, we adapt, we evolve and we strive to innovate. We are making significant investments in our business and we will invest in you.Our Tech Stack/ToolsC#.NetEvent Driven ArchitectureHighly distributed systemsResponsibilitiesDefining and executing the quality and testing strategy for your team, coaching other team members to ensure software quality is considered throughout the development processDesign test charters and perform session based exploratory testing to find unique bugs that could only be discovered by the most creative peopleWorking closely with the Product Team and developers to ensure we are building the right software for our customers and embracing a shift-left approach to software qualityEnhancing and utilising our observability stack and embracing a shift-right approach to software qualityImplement risk based testing strategies to ensure we are approaching quality at the correct levelActively grow our culture of quality and engage in quality related topics across the organisationPair with your teammates, expand your knowledge and contribute to the delivery of high-quality, tested, maintainable codeInvestigate and perform root cause analysis on bugs, putting on your detective hat and diving into the code when necessaryDiscuss and design software architecture and contribute to whiteboard sessionsHelp developers brainstorm what should be covered in the automated tests and contributing to automation where appropriateActing as a point of contact regarding product knowledge from various members of the businessAttend knowledge sharing sessions with other testers and developers across the company to share techniques and product knowledgeThe PersonA strong background in software quality and exploratory testingInterested in all things technical with a passion for technologyAn inquisitive nature, with excellent analytical and problem solving skillsUnderstanding of testing concepts, methodologies and processesKnowledge and experience working with DockerExperience with either C# or JavaWilling to participate in and often lead technical discussion(s)Ability to learn and/or adapt quickly to highly complex issuesHappy to collaborate with a wide group of stakeholdersExperience contributing to user stories and acceptance criteriaSeeks opportunities to improve themselves and focuses on personal developmentHas a general attitude of care and responsibility towards their work Basic understanding of practical networking concepts (TCP/IP) and containerised environmentsTrayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

Posted 2 days ago

Provide frontline technical support to clients by troubleshooting application issues, managing system configurations, and ensuring reliable operation of business-critical software.The RoleYou will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role focused on providing frontline support and guidance to our clients, ensuring timely resolution and follow up for issues that arise in business-critical, production environments. You will play a key role in maintaining client satisfaction and delivering high quality support, with opportunities to develop your expertise and pursue career growth within the team.ResponsibilitiesProvide support as part of a rotating shift schedule, including early mornings, evenings and public holidays as required to meet the needs of our clients.Be the first point of contact for clients, delivering timely and professional support via phone and ticketing systems for service requests, configuration changes, and troubleshooting issues within our products and services.Investigate and resolve technical issues by providing clear and concise communication to clients throughout the process.Process client requests for changes to system configurations and permissions, ensuring that changes are accurately implemented.Maintain accurate records of client interactions, requests and resolutions using our internal support tools.Collaborate with internal teams, including Technical Consultants and Product teams to escalate complex issues when necessary.Provide information and guidance to clients regarding the functionality of our products and services, best practices and available features.Contribute to  the continuous improvement of our support processes and documentation.The PersonThrive in a fast paced environment with the ability to prioritise and deliver high quality support under pressure.Strong problem solving skills, with the ability to think critically, analyse issues and identify effective solutions.Excellent communication skills, able to explain technical concepts clearly and concisely to clients and colleagues.Detail oriented and process driven, ensuring accuracy and consistency in all tasks.Proactive and resourceful with a willingness to take ownership of issues and see them through to resolution.A team player who collaborates effectively with others, while also able to work independently when needed.Skills and ExperienceEssentialProven experience delivering high quality customer support in a fast paced, client facing environment.Strong problem solving skills, with the ability to quickly assess, prioritise and resolve technical issues.Excellent time management and multitasking abilities, being able to balance multiple requests while maintaining accuracy and attention to detail.Ability to absorb information quickly, think critically, and make decisions under pressure.Clear and professional communication skills, both written and verbal, with the confidence to interact with clients and internal teams.A degree  or equivalent practical experience.DesirableExperience in a trading environment, particularly within commodities markets.Understanding of networking fundamentals (TCP/IP) and SQL Server for troubleshooting.Familiarity with APIs and basic troubleshooting of API-related issues.Experience using monitoring tools to identify and report system issues.Experience working with service management platforms like ServiceNow or similar tools.Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

Posted 2 days ago