Teya

A graduate role at Teya’s People/HR team within a fintech company. You’ll gain broad experience in People Analytics, workforce planning, performance management, HR operations, employee experience, culture and internal communications. The role has a strong focus on data, Excel, dashboards, AI and process improvement.Hello. We’re Teya.Teya was founded on a simple belief: local businesses deserve better.They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.Teya exists to change that.We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from youYour MissionJoin Teya's People team and get hands-on experience across the functions that help us build, support and scale our organisation.As a People Graduate, you'll work across a broad range of People disciplines, giving you exposure to how a high-growth fintech attracts talent, supports employees, measures performance, builds culture and uses data to make better business decisions.This isn't a traditional HR role. You'll work on real projects from day one, combining analytical thinking, problem-solving, project coordination and stakeholder management. You'll have the opportunity to work with teams across Teya and see how People strategy connects to the wider business.Depending on your projects, you could be helping analyse workforce data and build dashboards, supporting performance and goal-setting programmes, improving People processes, coordinating employee engagement initiatives, or helping deliver an excellent experience for our people.You'll be encouraged to bring fresh ideas, learn quickly and take ownership. The aim is to give you a broad foundation across People while helping you discover where you can make the biggest impact in your career.What you'll doPeople Analytics & Planning• Support the management and analysis of Teya's global headcount and people data, ensuring information is accurate and trusted.• Build and maintain dashboards covering key People metrics including headcount, hiring, attrition, retention and organisational health.• Analyse trends and turn people data into clear insights and recommendations for leaders.• Support workforce planning, hiring forecasts, headcount plans and people cost modelling.• Assist with scenario modelling for hiring plans, organisational changes and business cases.• Help automate reporting and improve data quality using AI and modern tooling.Performance & People Programmes• Support Teya's goals and KPI reporting, keeping data accurate and producing reporting packs and dashboards.• Help coordinate performance cycles, including communications, tracking completion, calibration and promotion processes.• Support programmes across the employee lifecycle, including onboarding, probation, new joiner reviews and exit processes.• Track and analyse programme data to identify trends, risks and opportunities for improvement.• Help maintain the trackers, forms, documentation and processes behind People programmes.People Operations & Employee Experience• Support onboarding activities and help create a great experience for new joiners.• Help manage People requests and service desk activity, ensuring queries are routed and resolved effectively.• Maintain People guides, FAQs, knowledge hubs and other documentation.• Support continuous improvement projects by documenting processes, testing changes and identifying opportunities to simplify how we work.• Assist with reporting, audits and other People Operations activities.Culture & Communications• Support employee engagement initiatives and cultural activities across Teya.• Help coordinate Teya Connect, our global all-hands, alongside other events, campaigns and awareness activities.• Support internal communications across different channels, including newsletters, presentations and company updates.• Help coordinate podcasts, interviews, storytelling and recognition initiatives.• Gather employee feedback and help measure the impact of engagement and culture initiatives.• Research ideas and best practices to help improve employee experience and engagement.Working across Teya• Partner with People colleagues and stakeholders across the business on projects and ad hoc questions.• Prepare analysis, presentations and materials for leadership meetings.• Manage multiple priorities and projects, keeping stakeholders updated and work moving forward.• Look for opportunities to use technology and AI to make People processes, reporting and ways of working more effective.• Pitch in wherever needed to help the People team deliver against its priorities.What we're looking for• Recently graduated, or graduating this year, and looking to start your career in People, People Analytics, Operations, Performance, Employee Experience or a related field.• We welcome graduates from a range of academic backgrounds. Quantitative disciplines such as Economics, Mathematics, Engineering, Computer Science, Physics or Finance are particularly relevant for our analytical work, but they are not essential.• Strong analytical and problem-solving skills, with the ability to take a messy question or dataset and break it into a structured solution.• Excellent attention to detail and the ability to manage multiple priorities without things slipping.• Strong communication skills, with the ability to explain ideas, information and analysis clearly to different audiences.• Curious about how businesses work and interested in understanding what makes organisations perform.• Comfortable working with numbers, data and Microsoft Excel. Experience with SQL, Python, Power BI, Tableau or similar tools is a bonus, but not essential.• Comfortable learning new systems and technology quickly.• Interested in using AI tools to improve productivity, solve problems and automate repetitive work.• Proactive and willing to figure things out rather than waiting to be told what to do.• Comfortable working with people across different teams and locations.• Able to handle sensitive and confidential information with discretion.• A positive attitude, willingness to learn and enthusiasm for getting involved.• Previous internship, placement, administrative, customer service, project, student society or volunteering experience is helpful, but not required. Attitude, curiosity and potential matter most.What you'll learnOver the course of the programme, you'll gain hands-on experience across:• People analytics, data visualisation and business intelligence• Workforce planning, financial modelling and forecasting• KPI reporting and executive-level analysis• Goal-setting frameworks and performance management• Performance cycles, calibration and promotions• People Operations and employee lifecycle management• Process improvement and People transformation• Employee experience, engagement and culture• Internal communications, storytelling and employer brand• Project and programme management• Stakeholder management across a global organisation• Organisational design and how People strategy supports business growth• AI-powered workflows, automation and modern People technology• Commercial decision-making in a high-growth fintechYou'll work alongside experienced People professionals and have exposure to stakeholders across the wider business, giving you the opportunity to understand how Teya operates and how a modern People function helps the company grow.The programme is designed to give you a broad foundation across People while allowing you to discover where your strengths and interests lie — whether that's analytics, performance, operations, transformation, employee experience or culture and communications.The PerksPhysical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and supportCycle-to-Work Scheme Health and Life InsurancePension Scheme25 days of Annual Leave (+ Bank Holidays)Office snacks every dayFriendly, comfortable and informal office environment in Central LondonTeya is proud to be an equal opportunity employer.We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

Posted 11 days ago

Graduate Customer Relations Agent role supporting Teya merchants through phone, email, and live chat while resolving issues, maintaining CRM records, and identifying opportunities to improve customer service.Hello. We’re Teya.Teya was founded on a simple belief: local businesses deserve better.They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.Teya exists to change that.We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from youYour MissionSmall businesses are the backbone of every high street, every market, every neighbourhood. At Teya, we exist to give them a fighting chance — and you'll be right at the front line of that mission.As a Customer Relations Agent, you won't just be answering calls. You'll be the person a stressed café owner turns to when their card reader goes down on a Saturday morning. The reassuring voice that turns a frustrated merchant into a loyal one. The eyes and ears that help Teya get better, every single day.We're growing fast across Europe, and we're looking for a sharp, empathetic graduate who's ready to hit the ground running, make a real impact from day one, and build a career in one of the most exciting fintechs on the continent.What You'll DoBe the friendly, knowledgeable point of contact for Teya merchants across phone, email, and live chatResolve queries quickly and professionally — from simple FAQs to trickier escalationsGuide merchants through Teya's products and features so they get the most out of what we offerKeep our CRM accurate and up to date so nothing falls through the cracksHit quality and productivity targets while always keeping the customer experience front of mindSpot patterns in recurring issues and flag them to the team — your insights genuinely shape how we improveWhat We're Looking ForNo prior experience required — we'll train you. What matters most is the right mindset.A natural communicator who enjoys helping people and staying calm under pressureComfortable picking up new tech quickly (we'll show you the ropes, but a head start always helps)Organised and detail-oriented — you take pride in getting things rightA problem-solver at heart, able to think on your feet and follow clear processesFamiliar with Microsoft Office, particularly ExcelEmpathetic and patient, with a genuine desire to deliver outstanding serviceA team player who's as happy supporting a colleague as they are owning their own workWhat You'll Get25 days annual leave + Bank HolidaysA clear career progression ladder with real growth opportunities — we promote from withinPhysical and mental wellbeing support via GymPass, 1-1 therapy, meditation, and digital fitness and nutrition appsEnhanced maternity and paternity leavePrivate Medical Insurance and Life InsurancePension SchemeTeya is proud to be an equal opportunity employer.We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

Posted 18 days ago