SS&C

Graduate Client Services programme at SS&C where you'll support customer service operations, business improvement projects, and AI-driven process enhancements within the financial services industry.As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job DescriptionLooking to start your career in a role that combines customer experience, business operations, project delivery, and innovation?We're looking for a Graduate to join our Client Services Voice team in Basildon as part of our Graduate Programme. This is an exciting opportunity to gain hands-on experience within Financial Services, develop expertise in customer service operations, and support the delivery of key Client-Focused Projects that enhance customer outcomes and improve the way we work.You'll begin with a structured training programme, learning our end-to-end Client Services Voice processes and developing the skills of a fully competent Telephony Associate. You'll then move into a project-based role, supporting business improvement initiatives, reviewing customer-facing content, and identifying opportunities to optimise processes and customer journeys.What you'll be doingLearning the full Client Services Voice customer journey and telephony processes.Supporting the delivery of client-focused business improvement projects.Reviewing and improving customer and colleague-facing content and guidance.Analysing feedback and identifying opportunities to enhance customer experiences.Working with teams across the business to deliver operational improvements.Exploring opportunities to use automation and AI to improve efficiency and productivity.What we're looking forExcellent verbal and written communication skills.Strong attention to detail and organisational skills.Previous customer service experience through work, internships, placements, volunteering, or part-time roles.Ability to work independently and collaboratively.A proactive, curious, and solutions-focused mindset.An interest in business improvement, customer experience, and operational excellence.Curiosity about Artificial Intelligence (AI) and emerging technologies, with a willingness to learn and understand how AI can support customer service, content management, and process improvement.EligibilityGraduated within the last 2 yearsMinimum 2:2 Bachelor's degree in:Business Management or Business AdministrationMarketingCommunications, Media or JournalismEnglish or a related writing-focused disciplinePsychology or SociologyFinance, Economics or Financial ServicesOr a related degree focused on communication, customer experience, analysis, or business operationsIf you're ready to begin your career in a role that offers structured development, real business exposure, and the opportunity to help shape the future customer experience through innovation and AI, we'd love to hear from you.Your development and supportAs part of our graduate programme, you’ll benefit from a structured development experience designed to support both your professional and personal growth.This includes:Access to our Rising Professionals ProgrammeOpportunities to join our Aspiring Leaders ProgrammeOngoing mentoring and supportRegular graduate networking events and gatheringsOpportunities to grow your internal networkImportant to know37.5 hours per week (typically 9:00am – 5:30pm with flexibility)Based in our Basildon OfficeWe are unable to offer visa sponsorship

Posted today

This graduate programme develops skills in risk management, operational resilience, and business continuity within a global financial technology company. You'll analyse risk data, support risk assessments, business continuity planning, disaster recovery, and resilience testing while helping the business identify and manage operational risks.As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Are you a natural problem-solver with a strong eye for detail? Do you enjoy analysing data and understanding how organisations prepare for and respond to risk?Join SS&C as a Graduate Risk and Resilience Analyst, where you’ll support how we identify, assess and manage risk across the business. You’ll gain hands-on experience working with risk data, supporting business continuity planning and contributing to operational resilience across multiple regions.What you’ll be doingYou’ll begin by supporting core risk and resilience activities such as reporting and data analysis. Over time, you’ll take ownership of key deliverables, build stakeholder relationships, and develop into a specialist in risk and business continuity.  Other duties include:Support Risk and Control Self-Assessments (RCSA) and identify emerging risksAssist in mapping critical business services across people, technology, premises and third partiesContribute to scenario testing, including “severe but plausible” disruption eventsAnalyse risk data and produce reports, dashboards and presentationsTrack risk controls and monitor mitigation activitiesSupport business continuity and disaster recovery planningWhat we’re looking forDegree requirement (essential):2:2 or above in Risk Management, Business, Finance, Economics, Data Analytics, Mathematics, Statistics or a related disciplineEssential skills:Evidence of data analysis (e.g. coursework, projects, reporting)Intermediate Excel skills (e.g. formulas, pivot tables, data manipulation)Strong written communication skillsExcellent attention to detailAbility to interpret and present data findingsDesirable:Awareness of risk, audit, compliance or business continuityExperience creating presentations or dashboardsWorking in a data and AI-driven organisationAt SS&C, we are increasingly leveraging data and artificial intelligence to enhance our products, services and decision-making. As a graduate, you’ll be working in an environment where data is central to how we operate.We’re not expecting you to be an AI expert, but we are looking for individuals who:Are comfortable working with data to support decisionsShow curiosity about how technology and AI are shaping financial servicesAre open to learning new tools, systems and ways of workingCan think critically about how data can be used to improve outcomesYour development and supportAs part of our graduate programme, you’ll benefit from a structured development experience designed to support both your professional and personal growth.This includes:Access to our Rising Professionals Programme, focused on building core skillsOpportunities to join our Aspiring Leaders Programme as you progressOngoing mentoring and support from experienced colleaguesRegular graduate networking events and gatheringsOpportunities to build strong internal networks and collaborate across teams

Posted 24 days ago

This graduate programme develops skills in business management, governance, risk, compliance, and operations within SS&C's Platform Solutions business. You'll support audits, supplier management, regulatory activities, reporting, and strategic projects while gaining exposure to how a global financial technology company manages its business operations.As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Are you highly organised, detail-oriented and interested in how businesses are governed and managed? Do you enjoy working across teams and supporting strategic initiatives?Join the SS&C Graduate Programme as a Graduate Business Management Support Executive and gain exposure to governance, risk, compliance and operational management across our platform solutions business.What you’ll be doingYou’ll build an understanding of how the platform business operates and how governance supports it. Over time, you’ll take ownership of activities and develop a broader business perspective.Other duties include:Support due diligence and oversight activitiesAssist with tracking audit, regulatory and risk actionsManage 3rd party relationships and suppliersHelp maintain policies, procedures and governance frameworksContribute to team projects and strategic initiativesProduce reports and key documentationCollaborate with stakeholders across the businessWhat we’re looking forDegree requirement (essential):2:2 or above in Business Management, Finance, Economics, Law or a governance/risk-related disciplineEssential skills:Strong organisation and multi-tasking abilityEvidence of report writing or structured documentationStrong communication and collaboration skillsGood working knowledge of Microsoft OfficeEvidence of problem-solving and decision-makingDesirable:Awareness of governance, risk or control environmentsKnowledge of wealth products (ISA, GIA, SIPP)Experience supporting projects or operationsWorking in a data and AI-driven organisationAt SS&C, we are increasingly leveraging data and artificial intelligence to enhance our products, services and decision-making. As a graduate, you’ll be working in an environment where data is central to how we operate.We’re not expecting you to be an AI expert, but we are looking for individuals who:Are comfortable working with data to support decisionsShow curiosity about how technology and AI are shaping financial servicesAre open to learning new tools, systems and ways of workingCan think critically about how data can be used to improve outcomesYour development and supportAs part of our graduate programme, you’ll benefit from a structured development experience designed to support both your professional and personal growth.This includes:Access to our Rising Professionals ProgrammeOpportunities to join our Aspiring Leaders ProgrammeOngoing mentoring and supportRegular graduate networking events and gatheringsOpportunities to build strong cross-business networksWe are unable to offer visa sponsorship 

Posted 24 days ago