Smarter Grid Solutions

This graduate managed services role focuses on providing second-tier technical customer support, building pre-production systems, and conducting configuration testing for Active Network Management (ANM) software platforms and smart grid deployments.Job purposeA Graduate Managed Services Engineer is required to provide technical customer support and conduct system testing to enhance delivery of our technology to production environments. The engineer should have excellent customer support skills and a desire to gain a deep technical understanding of SGS systems.This role is hybrid (1 or 2 days per week) in our Glasgow office. Duties & responsibilitiesProvide 2nd tier technical support for customers and Smart Grid deploymentsGenerate monthly operational reports for our customersAnalyse data and identify system tools that allow us to provide proactive customer support and improve system performanceProactively monitor the infrastructure, taking corrective action as necessarySupport and deliver operational Active Network Management SystemsLiaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when requiredProvide feedback to team leaders to improve our system and servicesBuild pre-production test systemsConfiguration, testing, and commissioning of ANM platforms and applications in production and pre-production environmentsExecute product test processes and produce the associated test documentation as part of SGS’s product testingMaintain knowledge of latest research, development and trial activities in the domain and identify opportunities consistent with SGS capabilities, platforms and target marketsWork within and aid in the development of SGS’s information and quality management systemsEssential experience and qualificationsHND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar disciplineExcellent written and verbal communication skillsStrong analytical and problem-solving skillsExperienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecyclePersonal skillsExcellent verbal and written communication skills and the ability to make decisions independentlyA self-starter and great at using own initiativeConscientiousDetail-orientated and high degree of accuracy with workExcellent at planning and organisingProfessional, courteousFriendly, enthusiastic and approachableDiligent and reliableAbility to perform under pressureAn eye for improvementDemonstrates the ability to solve common problems and to provide immediate solutionsDemonstrates the ability to build relationships, both internally and with clientsBenefitsCycle scheme Life Cover (3x) Private Medical Insurance through Vitality Up to 12% company performance bonus per annum 5% matched Employer pension scheme 33 days holiday (inclusive of 3 public days) Competitive salary, dependent upon experience 

Posted 4 days ago