Saga plc.

A graduate data analyst role focused on analysing customer data and delivering insights using tools like SQL, Python, and Power BI in a hybrid work environment.Hybrid Home & Folkestone Ready to launch your data career in Kent? This summer, Saga is welcoming two enthusiastic graduates into our thriving data team. You'll collaborate with our Head of Data Science and dive into real projects that impact all our business units—working on customer insights, value propositions, and marketing innovations. Be at the heart of Saga’s data-driven growth, helping us shape the future with advanced analytical solutions.Your role will involve working closely with experienced colleagues to unlock valuable insights, support critical business decisions, and develop your expertise in statistical analysis. You'll have the opportunity to make a genuine difference and see how your work supports our success.Join a vibrant community of Data Scientists, Engineers, Architects, Business Analysts and Governance professionals. You'll also collaborate with Marketing Directors, Heads of CRM, Acquisition Managers and subject matter experts across the business, giving you exposure to a wide network and plenty of learning opportunities.Saga is at the forefront of technology, using cutting-edge tools like SQL, Python, Power BI and Tableau. If you already have a basic understanding, that's fantastic—but don't worry if you're still learning. We're committed to developing your skills and supporting your growth.Our supportive data team is passionate about mentoring new analysts. For your first year, you’ll enjoy hands-on training and guidance, working closely with your line manager and a Senior Data Analyst. To help you settle in and maximise your development, you’ll attend our Folkestone office up to 4 days a week, building strong relationships and gaining real-world experience. Role ResponsibilityData Analysis and Interpretation: Work in collaboration with senior analysts to analyse large datasets to identify trends, patterns and actionable insights relevant to business objectivesReporting and visualisation: Support the development of clear, accurate and impactful reports and visualisations to communicate key findings to stakeholders. Work with senior analysts to ensure that reports and dashboards are insightful and align with business objectivesCollaboration with Stakeholders: Collaborate with colleagues across the business and technical teams to understand their data requirements. Communicate effectively with both technical and non-technical counterpartsData Quality and Governance: Assist in maintaining high data quality and integrity of data used for analysis. Follow data governance best practices and work with IT and data teams to help resolve data quality issuesAgile ways of working: Participate in sprint planning, reviews, stand-ups and adapt to changing prioritiesContinuous improvement: Stay abreast of industry trends, emerging technologies, and best practices in data analytics. Bring the most relevant ones back to SAGA and find ways to implement them to unlock business valueThe Ideal CandidateOur growing data team is looking to appoint 2 enthusiastic data analysts at Grad level, who are keen to immerse their selves into every touch point of the Saga journey for all our customers and then translate this data back into meaningful actions for our stakeholders. As well as a passion for consumer data, you will need to demonstrate the following skills;  •    Bachelor's degree in a relevant field such as Statistics, Economics, Mathematics or Business Analytics•    Foundational knowledge of tools such as SQL, Python, Power BI and Tableau with a willingness to continue developing technical proficiency through on-the-job learning•    Some exposure of working with data through academic projects, coursework or personal projects•    Experience collaborating with peers or project groups, with the ability to communicate clearly and work effectively in a team•    Curiosity and a continuous improvement mindset, with a desire to learn new tools, techniques and approaches•    Problem Solving: Curiosity and analytical thinking to explore data, understand problems and propose initial solutions with support from senior team members•    Storytelling and Data Visualisation: Ability to present analytical outputs in a clear and simple way, helping translate insights into meaningful actions for stakeholders•    Stakeholder Collaboration: Ability to build positive working relationships, understand stakeholder needs and support the integration of insights into business workflowsSaga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us SpecialPackage DescriptionAt Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.  BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidaysOption to purchase additional leave - 5 extra daysPension scheme matched up to 10%Company performance related annual bonus - Up to 5%Life assurance policy on joining us, 4 x salaryWellbeing programmeColleague discounts including family discounts on cruises, holidays and insuranceRange of reductions and offers from leading retailers, travel groups and entertainment companiesEnhanced maternity and paternity leaveGrandparents leaveIncome protectionAccess to Saga Academy, our bespoke learning platformAbout the CompanyOver the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga. 

Posted 22 days ago

At Saga, we create exceptional experiences every day. From cruises and holidays to insurance and personal finance, we’re proud to be the UK’s specialist provider of products and services for people over 50. Our customers are at the heart of everything we do, and we’re committed to delivering outstanding experiences at every interaction.Our Brand Experience Research & Insight team plays a key role in understanding our customers through our Voice of the Customer (VoC) programme, capturing feedback across journeys and touchpoints to help shape our customer experience strategy. As a Research & Insight Executive, you’ll help represent the voice of our customers across the business, turning feedback into meaningful insight that drives real improvements.Working closely with stakeholders across Saga, this is a fantastic opportunity for someone who wants to make a genuine impact in a large organisation while developing their research and insight career. We’re also open to supporting and mentoring the right candidate, making this a great role for someone earlier in their career who is curious, analytical, and eager to learn.This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues, allowing us to collaborate and share success as a function.Role ResponsibilitySupported by your manager and the wider Research & Insight team, your role will cover the following areas:CX Measurement: Support tracking of touchpoint NPS and CSAT across the business through our Voice of the Customer (VoC) programme.Data Analysis & Insights: Analyse CX data from the VoC programme, updating key deliverables with trends and developing actionable insights and recommendations. Support ad-hoc analysis to help address business challenges.360 Insights: Combine customer feedback with operational and behavioural data to deepen insights and highlight commercial opportunities. Support the design, delivery and reporting of ad-hoc surveys across a range of research projects.External Lens: Use external sources (e.g. CX benchmarking, social media and review sites) to enrich internal insights and recommendations.Stakeholder Engagement: Build strong relationships with teams across Product, Marketing and Operations to ensure insights are understood and used in decision-making.Continuous Improvement: Stay up to date with CX research trends and support the exploration of new tools and methodologies (e.g. sentiment analysis, machine learning and natural language processing).Research Support: Assist with day-to-day research activities such as questionnaire design, sampling, quality checks, focus group logistics and project coordination.The Ideal CandidateThis role would suit someone with around a year’s experience in market research, data analysis, insight, or a customer-focused/contact centre environment, or a graduate with a relevant degree in Psychology, Statistics or with a core element in data, research or insight.Have strong data analysis and numeracy skills, with the ability to work with large datasets and identify meaningful trends.Demonstrate attention to detail and critical thinking when interpreting data and insights.Be technically confident, able to navigate dashboards and ideally familiar with (or willing to learn) statistical tools such as Q or SPSS, with an interest in using AI tools to enhance insight.Show natural curiosity, always looking to understand the “why” behind the data and support stakeholders in turning insights into action.Be able to communicate insights clearly, developing strong storytelling skills to present data in a simple and meaningful way.Have some understanding of research methods, statistical techniques and questionnaire design.Be well organised, proactive and able to manage multiple deliverables.Bring energy, curiosity and a positive, can-do attitude to the team.Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us SpecialPackage DescriptionAt Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidaysOption to purchase additional leave - 5 extra daysPension scheme matched up to 10%Company performance related annual bonus - Up to 5%Life assurance policy on joining us, 4 x salaryWellbeing programmeColleague discounts including family discounts on cruises, holidays and insuranceRange of reductions and offers from leading retailers, travel groups and entertainment companiesEnhanced maternity and paternity leaveGrandparents leaveIncome protectionAccess to Saga Academy, our bespoke learning platformAbout the CompanyOver the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. 

Posted 29 days ago

We are expanding our central Data Strategy team, there’s plenty of exciting projects on the horizon plus our ambition to increase the customer reach across the UK. We aim to become the most trusted brand for people over 50, in this role you can be part of the journey. As our Data Delivery Executive, you will be working with our CRM marketing teams, data analytics and data engineering teams. You’ll need to have a passion for customers, digital journeys, omni channel, customer habits and insights and ultimately love working with data and numbers. You will be a competent excel user and keen to learn Adobe Analytics and other tools such as Tableau and Jira. You could be keen to develop a career in data, data governance, analytics or even marketing performance. You may have already graduated or could be approaching graduation this year. We would be keen to learn more about you and your motivations to come and work with us here at Saga! We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone and come together once or twice a week. This could be more frequent when we are working with other teams on data projects across Saga Travel, Saga Magazine, Saga Money and Saga Insurance.  Role ResponsibilityAs our Data Delivery Executive, you will support the planning, coordination, and rollout of initiatives that grow our first party data and improve consent and personalisation. This is an excellent entry role for a recent graduate or early career professional with strong organisational and analytical skills and a passion for data driven marketing and GDPR aware customer experiences. What you’ll do •   Support delivery of the data strategy backlog, help write user stories, coordinate cross functional meetings, draft test cases, track actions, and update status. •   Assist with consent and preference journey improvements, documentation, and checks in collaboration with Legal/Compliance. •   Help implement and measure data capture experiments (e.g., sign up flows, forms, value exchange offers) and compile results and insights. •   Partner with Analytics/MarTech to set up segments, QA metadata/taxonomies, and perform light UAT on new integrations and tools. •   Produce clear reports and dashboards for stakeholders, highlighting progress against KPIs and recommended next steps. •   Learn and share: keep abreast of data driven marketing and GDPR best practice and contribute to team playbooks. The Ideal CandidateWhat you could bring to the role: •   Passion for data – how it is used in a customer facing business model and UK legislation •   Keen to learn and develop in a large organisation •   Curiosity with foundational data skills (spreadsheets, dashboards, basic A/B testing concepts) and a willingness to learn mar tech tools. •   Strong organisation and communication skills; comfortable working with multiple teams Ideally; •   Had exposure to CRM, CDP or marketing automation platforms •   Familiarity with analytics basics, and an interest in BI tools •  Experience or interest in products for customers aged 50+ Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us SpecialPackage DescriptionAt Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidaysOption to purchase additional leave - 5 extra daysPension scheme matched up to 10%Company performance related annual bonus - Up to 5%Life assurance policy on joining us, 4 x salaryWellbeing programmeColleague discounts including family discounts on cruises, holidays and insuranceRange of reductions and offers from leading retailers, travel groups and entertainment companiesEnhanced maternity and paternity leaveGrandparents leaveIncome protectionAccess to Saga Academy, our bespoke learning platformAbout the CompanyOver the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga. 

Posted 29 days ago