RS Group plc

An AI Product Analyst graduate role where you'll use data, AI, and product management skills to develop and improve AI-powered customer experiences while completing an apprenticeship qualification.AI Product Analyst (Customer Experience) - Graduate Apprenticeship ProgrammeAre you a Data Analytics, Business Analytics, Computer Science, Marketing Analytics, Mathematics, Psychology, or Technology graduate with a passion for AI and emerging technologies?Do you enjoy analysing data, solving problems, understanding customer behaviour, and helping shape innovative digital experiences?If you answered ‘Yes’ to the above, then read on... At RS Group, we're investing in the future of Artificial Intelligence and digital customer experiences. This is an exciting opportunity to join our Customer Experience (CX) Team as an AI Product Analyst, where you'll help shape the next generation of AI-powered customer journeys while working towards a Level 4 AI & Data apprenticeship qualification. About the RoleAs an AI Product Analyst, you'll work at the intersection of Artificial Intelligence, Product Management, Data Analytics, and Customer Experience.Initially focused on our Conversational Search capability, you'll help develop AI-powered products that make it easier for customers to find the right products, information, and solutions. You'll work closely with Product Owners, Engineers, Data Scientists, UX specialists, and business stakeholders to turn innovative ideas into reality.This is an ideal opportunity for graduates who are excited by the potential of Generative AI, Machine Learning, Search Technologies, and Digital Product Development and want to gain hands-on experience in one of the fastest-growing areas of technology. What You'll Be DoingYou'll gain practical experience across the full product lifecycle, including: AI Product DevelopmentSupporting the design and delivery of AI-powered customer experiencesHelping shape new AI use cases from concept through to implementationWorking with stakeholders to understand business challenges and identify opportunities for AI solutionsSupporting innovation and experimentation activities to validate ideas and improve outcomesProduct & Backlog ManagementSupporting Product Owners with backlog management and prioritisationTranslating business requirements into clear user stories and acceptance criteriaWorking closely with Engineering and Data teams to ensure successful deliverySupporting roadmap planning and feature developmentData & AnalyticsGathering, analysing, and interpreting data to identify trends and opportunitiesMonitoring customer engagement and AI performance metricsProducing insights and recommendations that influence product decisionsSupporting data quality and governance initiativesAI Testing & Continuous ImprovementEvaluating AI-generated outputs and identifying opportunities for enhancementSupporting A/B testing and experimentation activitiesAnalysing user feedback and behavioural data to improve customer experiencesContributing to the ongoing optimisation of AI productsStakeholder EngagementBuilding relationships with stakeholders across Product, Technology, Data, and Customer Experience teamsPresenting findings and recommendations clearly to both technical and non-technical audiencesSupporting alignment across multiple teams to ensure successful delivery What We're Looking ForWe're looking for curious, analytical graduates who are excited about the future of AI and customer experience. Essential Skills & ExperienceStrong analytical and problem-solving abilitiesConfidence working with data and drawing meaningful insightsExcellent communication and stakeholder management skillsStrong organisational skills and attention to detailUnderstanding of business analysis or product management principlesAbility to translate business needs into clear requirementsInterest in AI, Generative AI, Machine Learning, and digital experiencesA proactive mindset with a willingness to challenge existing thinking and learn new skills Desirable Skills & ExperienceExperience or exposure to any of the following would be advantageous:Artificial Intelligence or Machine Learning projectsNatural Language Processing (NLP) or Conversational AIProduct Management methodologiesAgile Scrum or Kanban environmentsSearch technologies or recommendation systemsSQL, Power BI, Adobe Analytics, or similar data toolsAI evaluation, prompt engineering, or model performance testingUser research, customer analytics, or experimentation frameworks You'll thrive in this role if you:•             Love understanding how customers think and behave•             Enjoy working with data to answer questions and solve problems•             Are naturally curious and regularly explore new technologies and AI tools•             Feel comfortable experimenting, learning, and improving ideas through evidence and feedback•             Can spot patterns, synthesise insights, and turn them into clear recommendations•             Are excited by technology but not intimidated by technical concepts or teams•             Want to help shape the future of AI-powered customer experiences What Qualification Do You Need?We're interested in graduates from a range of disciplines, including:Data AnalyticsBusiness AnalyticsComputer ScienceData ScienceMathematicsStatisticsEconomicsPsychologyMarketing AnalyticsBusiness ManagementOr a related disciplineMost importantly, we're looking for people who can demonstrate curiosity, analytical thinking, and a genuine interest in how AI can improve customer experiences. Why Join RS Group?At RS Group, we're transforming our digital customer experience through data, technology, and innovation. AI is becoming a key part of how we help customers discover products and find solutions faster and more effectively.As part of our Graduate Apprenticeship Programme, you'll benefit from:A recognised Level 5 apprenticeship qualificationStructured development and mentoringExposure to cutting-edge AI and customer experience technologiesHands-on experience working on real AI productsOpportunities to collaborate with Product, Data Science, Engineering, and UX teamsA supportive and innovative working environmentClear career pathways into Product Management, AI Product Management, Data & Analytics, and Digital Experience roles

Posted 9 days ago