Pentland Brands

Manages customer orders, order tracking, delivery coordination, customer queries and supply chain data while working with commercial, credit and logistics teams to ensure smooth order fulfilment.At Pentland Brands, every role helps move our brands forward. Whether you’re supporting our people, improving our systems, growing our commercial performance, strengthening operations or shaping better ways of working, your impact reaches across a portfolio of iconic brands used by consumers around the world.The Customer Operations Executive role is responsible for placing and managing customer orders for their designated accounts. This role will focus on creating a seamless customer journey to place customer orders and support delivery of these in line with customer expectations.This role will engage directly with customers to convert customer orders, resolve queries, and provide regular updates on order progress. This role will work collaboratively with other supply chain functions, commercial and credit teams to support the delivery of Pentland’s business objectives.What you’ll be doing:Order placement, tracking and delivery against customer orderbooks with a focus on our customers across the EMEA RegionOrganising, tracking and satisfying in season order requestsEnsuring the timely conversion of customer orders once stock is available for delivery to customersCommunicating order progress to internal and external stakeholdersProcess cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirementsExport documentation and compliance for global logistics where requiredOrder management and administration of business processes related to orders for goods or services.Managing the key activities and actions involved in processing an order to the satisfaction of the customerProvide regular updated on Sales and Order book information, a record of customer returns, debits and credits and general and order processing activityMaking and communicating the necessary changes made to the Customers Order book in line with the business and customers’ requirementsIdentify potential problems and solutions required to manage Customer OTIFWorking cross functionally with the Asia merchandising and shipping team to manage the aspect of delivering Direct Delivery Export to Market, if requiredProduce regular Data analysis on Order Book and Supply Chain using internal and external sourcesAbility to interrogate and source information from SAPWorking with specific Customers within channel; Pentland Distribution; Pentland Shipping Customer Operations teamsUnderstand and support the delivery of brand prioritiesWhat you’ll bring:Strong Excel capabilityAttention to detailReporting and analytical skillsExperience in a customer focused roleExperience in administrative duties to raise cancellations, credits, debits, invoicing and ordersStock management and orderbook management skillsExperience of interpreting large amounts of data and confident in reporting proceduresExcellent verbal, written and presentation skills across all levels of the businessPrevious Customer Service/Key Account Sales Support experience and/or Sales environment.Knowledge of EDI order processing, preferableKnowledge and management of on-line Retailer/distribution is desirableTeam playerA problem solverWhy Pentland Brands?Pentland Brands is the name behind some of the world’s best-known sport, outdoor and lifestyle brands, including Speedo, Berghaus, Canterbury, Endura, Ellesse, Kickers and Mitre.We are a global family business with a clear purpose: pioneering brands that make life better. Across our teams, functions and locations, we work together to create products, experiences and partnerships that help people live more active, confident and positive lives.Joining Pentland Brands means becoming part of a business where your work can have real reach, across multiple brands, markets, teams and disciplines. It is a place for people who want to contribute, collaborate, improve how things are done and help build the future of brands with heritage, ambition and global impact.Perks & BenefitsWe offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous holiday allowance, product discounts, sample sales, enhanced family-friendly policies, healthcare support, gym and fitness discounts, cycle to work scheme and electric car scheme.

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