Based within the Cambridge Research centre, this entry-level IT Service Delivery position focuses on providing direct desktop support, hardware/software troubleshooting, and asset management for the site's scientific research community.About SLB:We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that has been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Our purpose: Together, we create amazing technology that unlocks access to energy for the benefit of all. Description & Scope:You will work with the global IT organisation to provide desktop support and IT service management to the scientific community in our Cambridge Research centre. You will be exposed to a wide range of tools and business processes. This is a great opportunity to learn about IT service delivery and management. ResponsibilitiesTroubleshoot and resolve PC incidents.Hardware & software maintenance and support.Asset management.Coordinate with Break/Fix vendor for hardware repair.Assist and work closely with IT security issue and virus eradication effort.Comply with IT standard processes and procedures.Active participation in regular staff meetings as coordinated by Service Delivery managerMaintain working area to professional standards.Comply with QHSE and IT security policies.Assist in running local and virtual conferences in our state-of-the-art conferencing facilities. Qualifications:Bachelor Degree in Computer Studies or a related disciplineOral and written communication skills in EnglishGood motivation, autonomy, teamwork, and ingenuityYou will have a passionate interest in ITYou have the ability to communicate technical issues to a wide audienceBasic Programming principlesCustomer Service skills SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
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