Michelin

Customer Service Apprentice role developing customer service, administration, scheduling, CRM and communication skills while supporting industrial tyre services.Are you looking for an opportunity to start your career in customer service while gaining a recognised qualification? Are you organised, keen to learn and comfortable speaking with customers?We’re looking for a Customer Service Apprentice to join our Solideal-on-Site team in Cannock. You’ll learn how to provide accurate, helpful support to customers while developing valuable workplace skills and completing your apprenticeship coursework.Solideal-on-Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps to keep essential operations running smoothly.This role plays an important part in keeping our customers’ operations moving. When forklifts stop, warehouses can stall, disrupting the movement of essential goods. By supporting customers and helping to organise services effectively, you’ll contribute to keeping supply chains running while developing your confidence, knowledge and customer service skills.What You’ll Be DoingWith support and training from the team, you’ll learn how to:Prepare customer quotes accurately and with close attention to detailFollow up open quotes and communicate clearly with customersHandle incoming calls and respond to customer queries professionallyCreate work orders and schedule service appointmentsUse customer relationship management systems to update records and service activityWork with internal teams and external contractors to support smooth service deliveryManage your workload and complete administrative tasks accuratelyComplete the coursework and learning activities required for your apprenticeshipEssentialsGCSEs at grades 9–4, or equivalent, in Maths and EnglishA minimum of two A Levels at grade C or above, or equivalentA genuine interest in customer service and a willingness to learnBasic IT skillsEligible to work in the UKWhat You’ll BringYou don’t need previous customer service experience. We’re looking for someone who has:A positive and curious approach to learningGood communication skills and the confidence to ask questionsA careful approach, with a focus on accuracyGood organisation and time-management skillsA calm and professional mannerA team-first attitude and willingness to support colleaguesThe commitment to balance workplace responsibilities with apprenticeship courseworkAbout MichelinAs the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries, from aerospace to biotech.

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