Martin Randall Travel

Manage client enquiries, promote cultural tours, and convert bookings while delivering exceptional customer service and building client relationships. Martin Randall Travel — the UK's leading specialist in expert-led cultural tours — is looking for a bright, energetic graduate to join our Client Relationship Team. This is a graduate-level role that blends genuine client care with confident, consultative selling: from a client's first enquiry through to a confirmed booking, you'll build relationships and actively champion our programme of tours, festivals and events.It's a busy, varied position at the heart of the business and an outstanding grounding in how a specialist travel company works — ideal for a sharp, hardworking graduate who wants real responsibility early and the drive to turn interest into bookings.The role•     Front-line response to inbound enquiries, offering clear, knowledgeable advice across our full programme.•     Proactive outbound contact — by phone and email — to clients and prospective clients, championing our tours, festivals and events and converting interest into bookings.•     End-to-end ownership of client requests, from receipt through to fulfilment, coordinating closely with suppliers for accuracy and timely delivery.•     Following up leads and turning enquiries into bookings through confident, well-informed conversation.•     Checking availability, confirming bookings, and recommending suitable upgrades and alternatives.•     Building strong supplier relationships to maintain a consistently high standard of service for our clients, when supporting them on their special requestsWhat we're looking for — essential•     Excellent written and spoken English, to a high professional standard.•     Bright, articulate and confident — on the phone and in writing — and comfortable initiating contact with clients.•     A degree, or equivalent experience.•     Strong organisation and follow-through: able to manage and prioritise multiple requests and deadlines with excellent attention to detail.•     Quick to learn, self-motivated and high-energy, and happy working both independently and as part of a small team.•     Good computer literacy, including Microsoft Office — particularly Excel.•     A genuine interest in the arts: classical music, art, architecture or archaeology.Desirable•     Some office, sales, customer-service or events experience — around a year is ideal, but we'll happily consider strong graduates without it.•     A second language.

Posted 3 days ago