London Borough of Bexley

This Triage and Officer position focuses on conducting in-depth housing assessments, establishing Personal Housing Plans, and implementing preventive measures in line with the Homelessness Reduction Act 2017 to protect vulnerable households.About The RoleThe Triage and Officer post forms part of the Council’s approach to preventing homelessness in the borough. Your role will be to prevent homelessness in accordance with the provisions of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017, associated Code of Guidance, case law and best practice.You will be responsible for carrying out in depth interviews with households approaching the Council as homeless. You will advise customers of the housing options available to them and complete Personal Housing Plans. You will also investigate complex housing situations and issue decisions in accordance with said Acts.Please refer to the Job Description attached for more information.We welcome applications from candidates interested in developing a career in housing—including recent graduates—as well as those with transferable skills who can demonstrate the ability to learn and grow into any gaps in knowledge.”Candidate ProfileTo be considered for interview, your CV and supporting statement will clearly evidence:Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience.Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants.Experience of providing quality advice and information to members of the public and of handling complaints and enquiries.Excellent knowledge of negotiation and mediation techniques and their practical application. For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached.Please upload your personal statement under the Relevant Experience and Skills section and ensure this fully aligns to the role criteria. This should not be more than two sides of A4.  About UsBexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent which means it combines the perfect blend of city vibe and the tranquillity of Kent. It's got award-winning parks, open spaces, and heritage sites. The borough has excellent transport connections, including the Elizabeth Line and proximity to the M25. Bexley offers fantastic amenities such as libraries, leisure centres, and shopping areas. Our borough is also home to numerous primary and secondary schools, as well as further education institutions.

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