Kallidus

Graduate Digital Support Technician role providing IT helpdesk support, device management, onboarding, and assisting with cloud-based systems and digital improvementsKallidus is a leading SaaS provider of learning, performance, and talent management solutions. Our award-winning platform helps hundreds of organisations worldwide empower their people to perform at their best — from simplifying compliance to driving skills development and measurable business outcomes.We are a technology company, not just a company that "does technology". We build it ourselves, we own it entirely, and the people who lead that work have real influence over how it evolves. Come build, grow and make a difference!🚀 The Role:Our IT team sits at the heart of Kallidus, supporting colleagues with the tools, systems, and infrastructure they need to do great work. We manage a modern, cloud-first environment across Microsoft 365, Intune, Entra ID, and a growing range of SaaS platforms.This is a fantastic opportunity for a graduate at the very start of their IT career to gain hands-on, real-world experience inside a fast-paced IT team . As a Digital Support Technician, you will report to the IT Manager and work within our small IT Team to support colleagues across the business with their day-to-day digital needs. You will be involved in IT helpdesk operations, device management, onboarding new starters, and contributing to digital improvement projects.Key Responsibilities:IT Helpdesk & User SupportAct as a first point of contact for IT support requests, triaging and resolving issues via the helpdesk systemProvide technical assistance to colleagues via remote tools, VoIP, and in-personTroubleshoot issues relating to Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive, Excel, and WordEscalate complex problems appropriately, documenting steps taken and resolutions clearlyDevice & Endpoint ManagementSupport the management of Windows and Apple devices using Microsoft Intune, including enrolment, compliance checks, and policy applicationSet up and configure laptops, peripherals, and accessories for new startersHelp maintain accurate hardware inventory recordsNew Starter OnboardingAssist with the end-to-end onboarding pipeline, including account provisioning in Microsoft 365 and Entra IDPrepare and configure devices ahead of start dates, ensuring a smooth Day 1 experience for new colleaguesLiaise with HR and Finance teams to ensure onboarding checklists are completed on timeDigital Systems & SaaS PlatformsSupport colleagues in their effective use of digital tools and productivity softwareMaintain and update internal IT documentation, how-to guides, and knowledge base articlesContribute to digital improvement projects under the guidance of the IT ManagerSecurity & ComplianceAssist with routine compliance and security tasks, including Intune device compliance reportingFollow Kallidus IT policies and procedures, escalating potential security concerns promptlyDevelop a working awareness of data protection principles and information security best practices Required Skills, Experience and BehavioursA graduate with a genuine interest in IT and digital technology, with a clear desire to build a career in the fieldGood communication skills — able to explain technical concepts clearly to non-technical colleaguesA proactive, problem-solving mindset with a willingness to learn and ask questionsOrganised and reliable, with strong attention to detailA collaborative team player who is also comfortable working independentlyGCSE Grade 4 (C) or above in English and MathsDesirableSome prior exposure to IT support — through university, school, personal projects, or work experienceFamiliarity with Microsoft 365 tools (Outlook, Teams, Word, Excel)Basic understanding of networking, cloud services, or endpoint managementExperience using a helpdesk or ticketing system What we offer:🌴27 days of annual leave🏥Private health insurance💸Annual bonus opportunity💻 Full tech setup🎈Birthday Off🙋Volunteering Day📈Support for your ongoing growth & development🫂Enhanced Family Leave🕖Flexible, hybrid approach to work🎉Annual Company party

Posted 14 days ago