Apprenticeships in Manchester

This is an IT apprenticeship with the UK Department for Work and Pensions (DWP). As an Apprentice IT Asset Manager, you’ll learn how an organisation manages its hardware and software assets throughout their lifecycle. You’ll gain hands-on IT experience while studying for a Level 3 Digital Support Technician qualification.Job summaryWould you like to build a career in IT Asset Management, learning how technology assets are managed throughout their lifecycle while supporting services that make a real difference to people's lives? Do you want to build a rewarding career in IT, gaining practical experience in a live support environment while working towards a recognised qualification? Join Department for Work and Pensions (DWP) Digital and become part of a highly motivated team that supports the reliability of critical digital services used by millions of people every day. No two days are the same, and you'll have the opportunity to learn while contributing to services that help people access benefits, employment support and State Pension information. This is a fantastic opportunity to earn while you learn, combining hands-on experience with a Level 3 Digital Support Technician Apprenticeship. You'll spend your time not only developing the knowledge, skills and behaviours required to complete your qualification, but also applying what you learn directly within your role, building practical experience that will support your long-term career development. We are committed to helping you succeed. You'll be given dedicated off the job training time within your working hours to complete your apprenticeship studies, ensuring you can balance learning with your day to day responsibilities. Alongside support from your line manager and experienced colleagues, you'll have a strong network around you to help you grow, develop and achieve your qualification. If you're enthusiastic, curious and ready to embrace new challenges, this apprenticeship offers the perfect opportunity to learn, contribute and build a successful career in digital services. Please note: As part of the role, occasional travel to other DWP Digital hubs may be required.Job descriptionYour work as an Apprentice IT Asset Manager will involve different aspects subject to changing business priorities, therefore we need people who are adaptable and flexible.As an Apprentice IT Asset Manager, this is an exciting opportunity to earn as you learn and get hands on practice while you study towards a Level 3 Digital Support Technician qualification.You’ll receive formal learning to develop crucial skills, knowledge and behaviours for your career and be part of a great team. Upon completion of the required learning and practical experience, you will:Learn and follow established IT Asset Management processes, procedures and controls for managing software and hardware assets.Develop your understanding of how technology assets are identified, tracked, controlled and reported across a large organisation.Support the management of lower-risk software publishers, helping to review renewals and ensure value for money is achieved.Use industry-standard tools and techniques to capture, maintain and report on asset information and associated data.Support the creation and maintenance of asset management baselines in line with agreed processes and standards.Build effective working relationships with stakeholders and help manage their expectations.Carry out routine maintenance and housekeeping activities to ensure asset data remains accurate and up to date.Contribute to the continuous improvement of IT Asset Management processes and services.Learn how to identify risks and issues, escalating them appropriately when required.

Posted 7 days ago

This is a graduate AI Product Analyst role at RS Group, combining AI, Machine Learning, Data Analytics, Product Management, and Customer Experience.Are you a Data Analytics, Business Analytics, Computer Science, Data Science, Mathematics, Psychology, Economics, or Technology graduate with a passion for AI and emerging technologies?Do you enjoy analysing data, solving problems, understanding customer behaviour, and helping shape innovative digital experiences?If you answered ‘Yes’ to the above, then read on...At RS Group, we're investing in the future of Artificial Intelligence and digital customer experiences. This is an exciting opportunity to join our Customer Experience (CX) Team as an AI Product Analyst, where you'll help shape the next generation of AI-powered customer journeys while working towards a Level 6 Machine Learning apprenticeship qualification.  About the RoleAs an AI Product Analyst, you'll work at the intersection of Artificial Intelligence, Product Management, Data Analytics, and Customer Experince. You'll help develop AI-powered capabilities that make it easier for customers to find the right products, information, and solutions across our digital channels. Initially focused on our Conversational Search capability, you'll work closely with Product Owners, Engineers, Data Scientists, UX specialists, and business stakeholders to help shape AI use cases from concept through to delivery. You'll support experimentation, analyse performance, validate AI outputs, and help drive the continuous improvement of AI-powered customer experiences. This is an ideal opportunity for graduates who are excited by Generative AI, Machine Learning, Search Technologies, Data Analytics, and Digital Product Development, and want hands-on experience in one of the fastest-growing areas of technology.  What You'll Be DoingYou'll gain practical experience across the full AI product lifecycle, including:You will support the development of Proof of Concepts across the Customer Experience function and portfolio, this could include:  Conduct exploratory data analysis on large, complex or fast‑moving datasets.  Support applied research and prototype development for AI & Machine Learning solutions.  Assist with building and validating predictive, statistical or machine‑learning models.  Contribute to data engineering workflows, including data preparation and pipeline optimisation.  Support Machine Learning Operation practices such as model deployment, monitoring and performance tracking.  Build dashboards, reporting tools and visual analytics that communicate insights clearly.  Apply best practice in data ethics, governance and regulatory compliance.  Work with cross‑functional teams to translate business needs into analytical solutions.  Engage in continuous learning and stay current with emerging AI and data science trends.  What We're Looking ForWe're looking for curious, analytical graduates who are excited about the future of AI and customer experience. Essential Skills & ExperienceStrong analytical and problem-solving abilities. Confidence working with data and drawing meaningful insights.Excellent communication and stakeholder management skills.Strong organisational skills with the ability to manage competing priorities.Understanding of Product Management principles, including backlog management and requirements gathering.Ability to translate business needs into clear product requirements.Interest in AI, Generative AI, Machine Learning, and Conversational Experiences.Experience working with data, reporting, and analytical tools.A proactive mindset with a willingness to challenge existing thinking and learn new skills. Desirable Skills & ExperienceExperience or exposure to any of the following would be advantageous:AI, Machine Learning, or Data Science projects. Natural Language Processing (NLP) or Conversational AI.Agile Scrum or Kanban methodologies.Search technologies, information retrieval, or recommendation systems.SQL, Power BI, Adobe Analytics, or similar analytical tools.AI evaluation frameworks, prompt engineering, or model performance testing.User research, customer analytics, or experimentation frameworks. You'll Thrive in This Role If You:Love understanding how customers think and behave.Enjoy working with data to answer questions and solve problems.Are naturally curious and regularly explore new technologies and AI tools.Feel comfortable working in ambiguity and helping shape new capabilities from the ground up.Can spot patterns, synthesise insights, and turn them into clear recommendations.Are excited by technology but equally interested in the customer experience behind it.Want to help build the future of AI-powered customer journeys. What Qualification Do You Need?We're interested in graduates from a range of disciplines, including:Data AnalyticsBusiness AnalyticsData ScienceComputer ScienceMathematicsStatisticsEconomicsPsychologyMarketing AnalyticsBusiness ManagementOr a related disciplineMost importantly, we're looking for people who can demonstrate curiosity, analytical thinking, and a genuine interest in how AI can improve customer experiences.  Why Join RS Group?At RS Group, we're transforming our digital customer experience through data, technology, and innovation. AI is becoming a key part of how we help customers discover products, solve problems, and find solutions faster and more effectively. As part of our Graduate Apprenticeship Programme, you'll benefit from:A recognised Level 6 apprenticeship qualification.Structured development and mentoring.Exposure to cutting-edge AI and customer experience technologies.Hands-on experience working on real AI products and innovation projects.Opportunities to collaborate with Product, Data Science, Engineering, and UX teams.A supportive and innovative working environment.Clear career pathways into Product Management, AI Product Management, Data & Analytics, Customer Experience, and Digital Product roles.

Posted 8 days ago

Customer Care Apprentice focused on order processing, customer queries, dispute resolution, and coordination between Customer Care, Supply Chain, and the Distribution Centre.Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.A Day in the Life As a Customer Care Apprentice reporting to the Customer Care Manager, you will ensure our products reach customers seamlessly. You will:Order Management: Process customer orders and credits; resolve errors to ensure on-time delivery.Customer Relations: Manage queries and disputes, collaborating with internal teams to resolve them.Collaboration: Coordinate information between Customer Care, Customer Supply Chain, and the Distribution Centre.We Are Looking For An analytical, proactive collaborator with high attention to detail. Customer Care Management & order processing.Problem Solving & query resolution.Effective Communication with stakeholders.Attention to Detail & accuracy.Eligibility: No prior degree; GCSE English & Maths (Grade C/4+); BBC at A-Level (or equivalent).What’s In It For YouA place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)Real responsibility from day 1, there’s no sitting on the side-lines at L’OréalAn environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete differenceWho We Are Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fuelled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.

Posted 10 days ago

Level 3 Business Administration apprenticeship at L’Oréal’s Bury Distribution Centre, focused on customer care, operations, problem-solving, and process improvement.Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.A Day in the Life Based at our Bury Distribution Centre, you will support our Professional Products Division while earning your Level 3 Business Admin Qualification.Customer Care: Resolve partner queries via phone and email within agreed SLAs.Operations: Follow up on customer contacts and identify service improvements.Collaboration: Partner with internal stakeholders to drive departmental efficiencies.We Are Looking For We focus on your potential, curiosity, and alignment with our values:Effective Communication: Strong verbal and written skills.Problem Solving: Ability to resolve queries and improve processes.Attention to Detail: High accuracy in a fast-paced environment.Digital Literacy: Proficient in Microsoft Office (SAP is a plus).Collaborative Mindset: A team player eager to learn and grow.What’s In It For YouA place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)Real responsibility from day 1, there’s no sitting on the sidelines at L’OréalAn environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!A place where you can contribute to something bigger! Many of our brands have societal or environmental causes to make a concrete differenceWho We Are Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fuelled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone and our planet.At L'Oréal Professional Products Division, we have more than 115 years of avant-garde to define the present and shape the future of professional beauty.

Posted 10 days ago

Early-career role supporting the design of accessible and inclusive railway stations, including feasibility studies, station layouts, drawings, stakeholder engagement, human factors, and inclusive design reviews.You will join our Human-Centred Design team and support the development of rail stations that respond to community needs and accommodate a wide range of access requirements.This is an opportunity for someone who is passionate about making infrastructure and the rail industry more accessible. You will learn how to communicate technical information clearly to clients, stakeholders and diverse user groups, including people who may not have a technical background.Your work will be varied, ranging from initial station studies and feasibility assessments through to the development of station concepts. Working alongside experienced designers and engineers, you will help develop layouts and design solutions that improve the experience of passengers and station users.You will also support human factors and inclusive design reviews. This may include researching information about local communities, helping to prepare and support engagement activities, reviewing designs from different user perspectives, and recording recommendations for improvement.The role will involve working with clients, engineers, architects and other stakeholders to communicate the case for change and build support for new and improved station schemes.Key ResponsibilitiesWith the mentoring of experienced members of the team, you will:Produce sketches, plans, drawings and visualisations using software such as AutoCAD, Civil 3D and SketchUp.Support early-stage feasibility studies and the development of station concept designs.Help ensure designs respond to relevant rail industry, accessibility and building standards.Coordinate design information with technical leads across rail engineering and station building design disciplines.Apply creative problem-solving to develop layouts that respond to competing technical, operational and customer requirements.Prepare drawings, presentations and other materials for stakeholder and community engagement.Support presentations to clients, community representatives and industry accessibility panels, communicating technical information clearly and inclusively.Assist with human factors reviews and Equality Impact Assessments.Record design comments, actions and recommendations, and help demonstrate how designs have been improved in response.Maintain accurate project records and contribute to the production of reports and design documentation.Participate in project meetings, site visits and design workshops.Experience RequiredPrevious industry experience is not essential. We are primarily looking for someone who can demonstrate:An interest in architecture, spatial design, transport infrastructure or rail stations.A strong interest in accessibility, inclusive design and the needs of different station users.Good written, verbal and visual communication skills.An interest in understanding how people interact with buildings and public spaces.Creativity and an ability to approach problems logically.Attention to detail and a willingness to learn.An ability to work collaboratively as part of a multidisciplinary team.Basic digital skills.Experience of drawing, modelling or design software would be beneficial but is not essential, as training and support will be provided.QualificationsYou should either be:Working towards an HND or other relevant qualification in Architectural Technology, Architecture, Civil Engineering, the Built Environment or a related discipline; orHolding an offer to study a relevant university course as part of a degree apprenticeship.

Posted 11 days ago

Six-year Legal Apprenticeship combining full-time work in a personal injury law firm with weekly study, leading to qualification as a solicitor.About usEstablished in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.Info on the roleWe are currently recruiting for a number of Legal Apprentices to join our firm on Wednesday 26th August 2026. You will work full time with us, learning the practical side of the law before commencing the educational element of the apprenticeship in January 2027.You will begin your employment in our Public Liability Portal Team. Where you will handle your own caseload of MOJ Portal CasesAs well as working with us, you will also attend lectures and workshops with our partnered provider. You will have a day off a week to dedicate to your studies.We deliver on progressionYour apprenticeship will last 6 years, and on successful completion you will be a qualified solicitor.You will be supported by your work supervisor and personal tutor. You will also have a peer mentor.We work hard and play hardLaw has always been seen as a challenging profession. Express Solicitors expect you to work hard for our clients. But we also love to have fun, with regular department socials, yearly Christmas parties (paid for by the business) and every other year a Summer social at the CEO's house paid for by James, himself.We also have lots of other regular activities, with weekly football and netball games, a running club and a board game night.About the roleJob descriptionTake initial instructions from client and complete FN009.Ensure correct accident circumstances, injuries and potential losses are recorded on the file.Obtain FOAs for medical records and request from medical agency.Research to ensure the claim is submitted to the correct potential Defendant(s)Research into accident location, requesting photographs, CCTV, receipts etc. to ensure the appropriate evidence is obtained as early as possible.Consideration of the relevant Statute/law to draft allegations to the Defendant.Consider Claimant’s injuries to ensure correct protocol is being followed.Submit Claims Notification Form (CNF) or Letter of Claim to the Defendant(s)Chasing Defendant and/or insurer for responseConsideration of denial and/or disclosure received from Defendant.Weekly review with supervisorEnsure client is kept updated throughout process.Salary, Hours & BenefitsStarting from £10.85per hour plus £100 monthly bonus (if targets are met,) in year 1 and increasing throughout the apprenticeship.Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm FridayDay off per week – ring fenced for studies.BenefitsHybrid Working3/2 hybrid working pattern after probation.23 Days HolidayRising to 26 days, plus bank/public holidays.Extra Holidays3 holiday buy backs and an extra day for your birthday after service length requirement.Looking After Your HealthPrivate medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.Looking After Your Well-being24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.Work Life / BalanceActive social committee with generous departmental and firm-wide social budget.What are we looking for?This is a fantastic opportunity for a bright A-level / BTEC / T-Level student who wants to progress with in a legal career. You will be passionate about helping people and fighting for justice.Required Qualifications/Training3 A-levels at grade C and above or equivalent BTEC qualification preferred.We also welcome application from applicants who hold a Level 3/4 paralegal apprenticeship qualification.Please note that this role cannot consider those who already hold any type of law degree, due to apprenticeship rules.Required AttributesAn interest in the law and a passion for helping peopleBright people – we want to progress and develop you in your careerCommitted and hardworking individuals who have a strong work ethicExcellent written and oral communication skillsAnalytical skills and attention to details are essentialComputer literacy – you have must have a working knowledge of Microsoft Office packages

Posted 23 days ago