iManage

A Technical Support Engineer role at iManage where you troubleshoot and resolve complex software, infrastructure, and client system issues while working with cloud, databases, networking, and internal engineering teams in a SaaS environment.Being a Technical Support Engineer at iManage means…You’re passionate about problem-solving and taking ownership of your work.  You will be utilising your technical skills to help analyse and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #BeTheGuide across our products.You’re about to embark on your journey with iManage.  You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe.  You will be joining a collaborative team that supports your growth and wants to see you progress your career. iM Responsible For…Analysing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environmentsDeveloping and maintaining a deep technical knowledge of our iManage product suiteEffectively collaborating with customer engineers and system integrators to support complex system deployment projectsMaintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologiesDeveloping, documenting, and publishing best practice methods, technical white papers, blogs, and solutionsProactively assisting customers and internal teams to avoid or reduce problem occurrenceiM Qualified Because I Have…A Bachelor’s degree in computer science or information technology (Or Equivalent)A Customer-oriented and friendly approach – a drive to achieve a satisfied customer, not just a technical resolutionStrong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.Experience with Microsoft operating systems.Working knowledge of SQL database technologiesKnowledge of mobile solutions including Apple iOSKnowledge of TCP/IP networking concepts and troubleshooting methodologiesAn understanding of Internet technologies: firewalls, web servers, web proxy servers, etcKnowledge of web technologies such as Microsoft IIS and Apache, XML, HTML, JavaScript.Bonus Points If I Have...Experience with ProgrammingScripting languages.Experience working with Supporting technologies (Citrix, VM Ware etc.)Experience with Python or PowerShellDon't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!iM Getting To…Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By…Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance-based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well-being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. About iManage…At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way.It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage.iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law.

Posted 7 days ago