Product Operations Intern
Flagright
Product Operations Internship at Flagright, supporting customer onboarding, process improvement, internal automation, documentation, reporting, product requirements, and QA for a financial crime compliance SaaS platform.About FlagrightFlagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.We operate as a lean, high-performance team with high individual ownership and direct access to leadership.Role OverviewOur Product team is at the core of Flagright's innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.We are hiring a Product Operations Intern based in London who will work alongside customer-facing and product teams to gather insights, support customer interactions, document processes, and help translate real-world feedback into product improvements. This is a high-ownership role for someone early in their career. You will be expected to take initiative, stay on top of multiple tasks, and contribute meaningfully — not just observe.People Who Thrive at FlagrightHave been knocked down before and gotten back upAre resourceful — they figure things out with whatever tools are availableHave strong opinions and can defend themAre hungry to learn & contributeWant to work with no-BS peoplePeople Who Struggle HereNeed extensive hand-holdingView high expectations as “unreasonable”Expect strict 9 to 6 boundariesCan’t handle ambiguity or rejectionPrefer consistent routine over fast-changing prioritiesKey ResponsibilitiesSupport customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validationBuild internal tooling to improve CS and product operations — automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team downIdentify process gaps and design fixes — if something is done manually three times, you should be asking how to make it never manual againOwn knowledge base infrastructure — track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolvesBuild and maintain the signals and reporting layer that keeps the team informed — surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs.Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirementsSupport QA for new feature releases, verifying functionality against customer-facing requirements before rolloutWho We Are Looking ForCurrently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related fieldStrong written and verbal communication skills — you can write a clear, professional message under time pressureDetail-oriented and organized — able to juggle multiple tasks and follow through without remindersComfortable jumping on customer calls and representing the team professionallyCurious about how B2B SaaS products work and eager to learn across product, operations, and customer successAble to work independently and proactively raise blockers rather than wait for directionBased in London with right to work in the UK (no visa sponsorship available) happy to work hybrid 3 x per week in the London officePreferred SkillsFamiliarity with anti-fraud, AML, compliance, or fintech conceptsPrior internship or project experience in a product, operations, or customer-facing roleProficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operationsInterest in AI, machine learning, or intelligent automation as applied to compliance or riskWhat We OfferHands-on exposure to a fast-growing Y Combinator startup from day oneDirect mentorship from product and customer success leadsReal responsibilities — not coffee runs or shadow tasksA front-row seat to how enterprise B2B SaaS is built, sold, and operatedOpportunity to convert to a full-time role for exceptional performersWork alongside a high-caliber team from Y Combinator, ex-AWS, and PalantirEnjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture
Posted 2 days ago