Content Guru

A Graduate Business Development Executive role at Content Guru focused on selling cloud communications and customer experience solutions, building client relationships, and driving new business growth in the technology sector.Content Guru are thrilled hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire in July, searching for the highest calibre graduates to join our sales team as a Business Development Executive.  Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organisations worldwide. What we are looking for...We are looking for graduates with a genuine passion for technology to join our fantastic global team, based in Bracknell, Berkshire.As a Business Development Executive, you will be selling innovative technologies and CX solutions to our customers globally, attending events and trade shows to develop lasting relationships, supported by peers with decades of experience.You will also receive industry leading training on not only our impressive product suite, but also sales techniques and objection handling, to set you up for success. If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you! Location...This role is based in our head office in Bracknell, Berkshire. As a Business Development Executive, you will be responsible for:Product and sales knowledgeContinuously develop understanding of key products and technology relevant to our services.Remain aware of industry developments.Illustrate business advantage of our products and services to customers and other sales colleagues.Contribute thought and expertise to brand/marketing activities as required.Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.Account planningAchieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.Create and maintain documented account development plans.Work with marketing or other internal departments to proactively identify and target customers.Build sales approaches for specific customer accounts.Develop and maintain an adequate pipeline of opportunities.Provide accurate forecasting of opportunities by effectively progressing sales opportunities.Keep internal systems and contacts up to date with progress.Customer relationships & satisfactionRegularly contact and build effective relationships with existing and potential customers.Drive the promotion and sale of additional services to or through the customer.Maintain knowledge of customer objectives and key personnel.Set customer expectations during sales, delivery and throughout the contract.Coordinate internal teams to deliver to customer expectations.Escalate on behalf of the customer as required.Bid/tender managementWork closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins for appropriately sized bids to the role level.Coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines, escalating as required to sales management.Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process. The successful candidate will demonstrate:Bachelor’s degree/equivalent or significant equivalent work experienceRetail or other customer-facing experienceExperience of working in a team to deliver a project or taskDemonstrable interest and experience in selling a product or conceptExperience of using a CRM or similar toolIT/telecoms experienceInterpersonal skills, including effective influencing and negotiatingWell-presented and able to speak/communicate confidently with customersNumerateAttention to detail, able to spot inaccuracies or inconsistencies in materialsTenacious attitude, willing to put required effort in to achieve their targetsAbout the Company...Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success. 

Posted 2 days ago

A Graduate Support Engineer role at Content Guru focused on troubleshooting technical issues, supporting cloud communication platforms, and delivering excellent customer service while developing technical expertise.Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire in July, to find the best STEM graduates to join our Engineering Support team. Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.What we are looking for...We are looking for STEM graduates with a genuine passion for technology to join our fantastic global Support team.  As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.  If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!Location..This role is based in our head office in Bracknell, Berkshire.Key responsibilities of the role...Maintaining ownership of incidents from the initial customer report to resolution. Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.Delivering software or infrastructure updates.Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.Providing excellent customer service at all times.About you...Bachelors degree/equivalent in STEM or Computer Science related subject.Experience communicating technical information to a variety of technical and non-technical people.Highly technically able.Strong problem solving skills.Good experience of delivering customer service.Great spoken and written communication skills.About the Company...Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.  

Posted 2 days ago

A Graduate Pricing Executive role at Content Guru focused on pricing management, commercial analysis, sales support, and cross-functional collaboration to help drive pricing strategy and business growth.Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.We’re looking for a Graduate Pricing Executive to join our Commercial team at our head office in Bracknell, Berkshire. This is an excellent opportunity for a commercially aware graduate with strong numerical, analytical, and organisational skills to develop within a fast-paced technology business.If you are confident working with data, comfortable handling detail, and able to communicate effectively with stakeholders across the business, we’d love to hear from you. What we are looking for…We’re seeking a capable and detail-focused Graduate Pricing Executive to support the management and development of our pricing processes.You’ll work closely with colleagues across Commercial, Sales, Product, Procurement, Legal, and Partner teams to ensure our pricing remains accurate, competitive, and easy to use. From maintaining price books and supporting quoting activities to analysing competitor pricing and helping launch new products, you’ll play an important role in supporting the commercial success of the business.This role would suit a graduate with strong analytical ability, excellent attention to detail, and the confidence to work with pricing, commercial information, and internal stakeholders from an early stage. Location…This role is based in our head office in Bracknell, Berkshire. Key responsibilities of the role…Pricing Management:Maintain and update direct and indirect price books to ensure they remain accurate and up to dateSupport quarterly pricing reviews and internal approval processesEnsure pricing information is correctly reflected within internal systems and toolsAssist with the implementation of pricing updates across the businessCommercial Analysis:Support competitor and regional pricing analysisAssist with the pricing of new products, features, and servicesProvide ad hoc pricing support for bespoke customer requirementsWork with Procurement teams to obtain supplier pricing and apply agreed commercial marginsSupport reporting on discounting, pricing performance, and actual sales pricing achievedSales & Partner Support:Work closely with Sales teams to ensure pricing is applied correctly within customer quotationsProvide pricing updates and guidance to colleagues and stakeholdersSupport the communication of pricing changes to Sales teams, partners, and customersReview quotations and sales orders to ensure pricing accuracyProduct & Stakeholder Collaboration:Develop a strong understanding of Content Guru’s products and pricing structuresWork closely with Product Managers to understand future product developments and commercial requirementsCollaborate with Legal teams to ensure pricing changes are reflected appropriately within contractual arrangementsBuild effective working relationships across multiple departmentsProcess Improvement & Governance:Maintain strong control processes to ensure pricing accuracy and consistencyIdentify opportunities to improve pricing processes, tools, and documentationSupport the continuous improvement of pricing governance across the businessEnsure pricing records, exceptions, and supporting documentation remain current About you…Bachelor’s degree or equivalent qualification in business, finance, economics, mathematics, or a related subjectStrong numerical and analytical skillsExcellent attention to detail and the ability to self-check work accuratelyConfident working with spreadsheets, data, and commercial informationGood organisational skills and the ability to manage multiple prioritiesClear and professional communication skillsConfidence interacting with colleagues across different teams and levels of the organisationStrong problem-solving skills and a resilient approachGood working knowledge of Microsoft Excel and other Microsoft Office applicationsPrevious experience in a commercial, pricing, telecommunications, or analytical role would be advantageous About the Company…Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, anytime, anywhere.We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.

Posted 2 days ago