Ciena
Ciena (NYSE:CIEN) is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation. We prioritize deep, collaborative relationships within our teams, and alongside our customers, partners, and communities—local and global.
Open roles at Ciena
2 roles
Associate, Customer Success Advocacy - New Grad
Ciena
London, UK
Customer Success Advocate role managing customer programmes, service delivery, cross-functional teams, project planning, pre-sales support and customer relationships within Ciena’s EMEA Services business.As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Join Ciena as a Customer Success Advocate (CSA) EMEA Services and Transform Customer Experiences!Are you passionate about building lasting customer relationships, driving world-class experiences, and ensuring smooth service delivery? At Ciena, we are looking for an energetic and relationship-driven individual to join our team as a Customer Success Advocate. Be the key driver of retention, loyalty, and growth for our top customers while contributing to the future of communications.How You Will Contribute:Conduct formal initiation of new programs to ensure all stakeholders clearly understand deliverables aligned with commercial terms.Oversee successful delivery of programs and services by leveraging resources across functional teams.Develop project and resource plans to address program requirements effectively.Form and manage cross-functional virtual teams to meet program needs.Support pre-sales activities alongside Sales teams by providing services guidance during the bid and quote process.Analyze customer contracts and commitments to ensure delivery aligns with expected outcomes.Monitor customer indicators to proactively identify and resolve post-sales issues before impact.Act as the quarterback for product and service challenges, exceeding delivery commitments.Understand and mitigate factors affecting revenue recognition and assurance for assigned customers. The Must Haves:0- 5 Years experienceBachelor’s degree in Engineering or related field with up to 12 months of relevant project management experience preferred.Prince2 / PMP Certification preferred.Proven ability to work in a matrix organization, demonstrating strong influencing and collaborative skills across multiple teams.Strong program management skills, ensuring engagements remain on schedule with clear communication to all parties.Ability to influence through persuasion, negotiation, and consensus-building.Dynamic personality, collaborative, passionate, and customer-focused. Nice to Haves:Critical thinker capable of analyzing complex problems and generating solutions.Strong judgment and decisiveness in delivering decisions amidst competing alternatives.Outstanding planning, scheduling, and coordination abilities.Familiarity with technology, services, and business acumen.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Posted today
Network Engineer - New Grad
Ciena
London, UK
Early-career Network Engineer role supporting the design, deployment, migration and troubleshooting of high-speed optical and IP networking solutions under senior engineering supervision.As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Network Engineer, Early in CareerMaking a difference through the design and implementation of leading network technologies defines this early-career engineering role at Ciena. The position contributes to delivering high-quality network solutions and supports customer deployments with measurable impact. The role operates within a collaborative and inclusive environment focused on innovation and technical excellence.How you will make an impact:Deliver post-sales solution engineering activities including solution design, acceptance, remote deployment, and network reconfiguration or migration under senior engineer supervisionInterface with Systems Engineers, Service Project Managers, Technical Support, Field Service Engineers, and Customer Service Advocate teams to coordinate delivery activitiesAnalyze network designs to enable consistent deployment and in-service upgrades of network equipmentTranslate network designs into solution designs for new builds, reconfiguration, and network upgrade projectsGather and analyze customer network data to develop migration strategies for transition onto platform solutionsReview technical deployment packages with internal and external stakeholders to ensure clarity and alignment across deployment teamsTroubleshoot and resolve technical deployment package issues in collaboration with engineering, customer, and internal teamsThe must haves:Education: Bachelor’s degree in Electrical Engineering, Optical Engineering, or a related fieldExperience: Not more than 1 year of experience in a related disciplineApplication of Layer 0/1 optical or transmission technologies and/orApplication of Layer 2-3 networking concepts including IP protocolsApplication of scripting or DevOps tools such as Python, Java, or AnsibleDemonstrated ability to collaborate with cross-functional teams to resolve issues and establish best practicesAbility to review and analyze project information to translate conceptual designs into implementation processesNice to haves:Customer service interaction in technical environmentsWritten and verbal communication in EnglishUtilization of MS Office applications including Visio, Excel, and PowerPointAbility to travel approximately 25%Ability to work during night maintenance windows approximately 25%Ability to manage multiple projects simultaneouslyCommunications or technology-focused career interest.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Posted today
Associate, Customer Success Advocacy - New Grad
Ciena
London, UK
Customer Success Advocate role managing customer programmes, service delivery, cross-functional teams, project planning, pre-sales support and customer relationships within Ciena’s EMEA Services business.As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Join Ciena as a Customer Success Advocate (CSA) EMEA Services and Transform Customer Experiences!Are you passionate about building lasting customer relationships, driving world-class experiences, and ensuring smooth service delivery? At Ciena, we are looking for an energetic and relationship-driven individual to join our team as a Customer Success Advocate. Be the key driver of retention, loyalty, and growth for our top customers while contributing to the future of communications.How You Will Contribute:Conduct formal initiation of new programs to ensure all stakeholders clearly understand deliverables aligned with commercial terms.Oversee successful delivery of programs and services by leveraging resources across functional teams.Develop project and resource plans to address program requirements effectively.Form and manage cross-functional virtual teams to meet program needs.Support pre-sales activities alongside Sales teams by providing services guidance during the bid and quote process.Analyze customer contracts and commitments to ensure delivery aligns with expected outcomes.Monitor customer indicators to proactively identify and resolve post-sales issues before impact.Act as the quarterback for product and service challenges, exceeding delivery commitments.Understand and mitigate factors affecting revenue recognition and assurance for assigned customers. The Must Haves:0- 5 Years experienceBachelor’s degree in Engineering or related field with up to 12 months of relevant project management experience preferred.Prince2 / PMP Certification preferred.Proven ability to work in a matrix organization, demonstrating strong influencing and collaborative skills across multiple teams.Strong program management skills, ensuring engagements remain on schedule with clear communication to all parties.Ability to influence through persuasion, negotiation, and consensus-building.Dynamic personality, collaborative, passionate, and customer-focused. Nice to Haves:Critical thinker capable of analyzing complex problems and generating solutions.Strong judgment and decisiveness in delivering decisions amidst competing alternatives.Outstanding planning, scheduling, and coordination abilities.Familiarity with technology, services, and business acumen.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Posted today
Network Engineer - New Grad
Ciena
London, UK
Early-career Network Engineer role supporting the design, deployment, migration and troubleshooting of high-speed optical and IP networking solutions under senior engineering supervision.As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Network Engineer, Early in CareerMaking a difference through the design and implementation of leading network technologies defines this early-career engineering role at Ciena. The position contributes to delivering high-quality network solutions and supports customer deployments with measurable impact. The role operates within a collaborative and inclusive environment focused on innovation and technical excellence.How you will make an impact:Deliver post-sales solution engineering activities including solution design, acceptance, remote deployment, and network reconfiguration or migration under senior engineer supervisionInterface with Systems Engineers, Service Project Managers, Technical Support, Field Service Engineers, and Customer Service Advocate teams to coordinate delivery activitiesAnalyze network designs to enable consistent deployment and in-service upgrades of network equipmentTranslate network designs into solution designs for new builds, reconfiguration, and network upgrade projectsGather and analyze customer network data to develop migration strategies for transition onto platform solutionsReview technical deployment packages with internal and external stakeholders to ensure clarity and alignment across deployment teamsTroubleshoot and resolve technical deployment package issues in collaboration with engineering, customer, and internal teamsThe must haves:Education: Bachelor’s degree in Electrical Engineering, Optical Engineering, or a related fieldExperience: Not more than 1 year of experience in a related disciplineApplication of Layer 0/1 optical or transmission technologies and/orApplication of Layer 2-3 networking concepts including IP protocolsApplication of scripting or DevOps tools such as Python, Java, or AnsibleDemonstrated ability to collaborate with cross-functional teams to resolve issues and establish best practicesAbility to review and analyze project information to translate conceptual designs into implementation processesNice to haves:Customer service interaction in technical environmentsWritten and verbal communication in EnglishUtilization of MS Office applications including Visio, Excel, and PowerPointAbility to travel approximately 25%Ability to work during night maintenance windows approximately 25%Ability to manage multiple projects simultaneouslyCommunications or technology-focused career interest.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Posted today
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