Blenheim Chalcot

Early-careers Customer Success role focused on using marketing data, measurement insights and analytics to help online retail customers improve performance, adoption and retention.Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter.Trusted by leading brands across three continents, including  Gymshark, Huel and Oh Polly, Fospha manages $4 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin – and we're now looking for Talent to join us across our Customer Success Teams. The RoleYou will join one of our Customer Teams, who are at the heart of the business delivering the best possible experience to our customers.You'll join one of our customer specialist teams and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind themYou'll be responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account ManagerYou'll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowingYou'll play your part in onboarding new customers, helping build the foundations — integrations, first insights, and early trust in Fospha's model — that get the team to time-to-value targetsYou'll identify risks early within your area, such as stalled adoption, data issues, and model pushback, and act on them before they threaten the customer relationshipYou'll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholdersYou'll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updatesIn addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency The Centre of ExcellenceThe Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Teams, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles:Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your careerWork alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operateBecome a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationshipsCross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business — many dailyComprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial ManagementReal Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your outputCareer Development: High performers have clear opportunities to quickly advance their careers at Fospha — whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interestsModern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes What we can offer youSalary: £34k + discretionary 10% bonusA £1,000/year flexible benefits allowance to put towards private medical insurance, dental cover, a health cash plan, gym membership, extra holiday, or a pension top-up — whatever suits youAccess to Wellhub, giving you one membership across gyms, boutique studios, and wellbeing apps25 days' annual leave plus 8 UK bank holidays, an extra day off for your birthday, and more holiday the longer you stay (26 days after 3 years, 27 after 6)Regular socials, free weekly snacks, and Lunch & Learn events at our Scale Space office, plus access to the wider Blenheim Chalcot communityOpportunities to travel — including to our India and North America officesLife assurance worth 4x your annual salary What are we looking for?We hire for potential – you don’t need a technical degree or marketing background. We’re looking for:Curious, proactive individuals who are keen to learn and growExcellent verbal and written communication skillsStrong relationship-building ability, both internally and externallyAnalytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!Organised and able to manage multiple priorities simultaneouslySolving problems for customersInterest in emerging technologies and excited by the potential and opportunity AI brings Our Values and PrinciplesYou will be able to demonstrate examples of our core principles:Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heardWork Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impactGrow: We are proactive, curious and unafraid of failureCustomer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problemsCandour with caring: We deliver candid feedback with kindness and receive it with gratitude

Posted 7 days ago

Support retail clients by managing customer accounts, driving product adoption, delivering data-driven insights, and building strong client relationships through Fospha's graduate Customer Success programme.About FosphaFospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter. ​Trusted by leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $4 billion in annual ad spend. ​We're scaling fast across London, Mumbai, and Austin – and we're now looking for Customer Success Coordinators to join our Customer Success team to support the growth of the business from all things client facing.Ready to make your mark? Let’s go! 🚀 The Graduate Opportunity in our Centre of ExcellenceThe Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Success, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles:Individual Responsibility from the Get Go: You will quickly be responsible for the success of your accounts, able to make an individual impact early in your careerWork alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operateBecome a Client Facing Expert: You will be working directly with clients, often meeting them in person and developing your ability to create strong interpersonal relationshipsCross-Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the business—many on a daily basis.Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management.Career Development: High performers have clear opportunities to quickly advance their careers at Fospha—whether progressing within Customer Success toward strategic and/or management roles or moving into other departments that align with their skills and interests. The RoleJoining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers.Key responsibilities:You will independently own a portfolio of accounts, being the main point of contact from the point of signature onwardsYou will be responsible for the customer health and product adoption with the ultimate goal of client retentionYou will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our productYou will own and project manage the onboarding of your clients, hitting time to value targetsYou will bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoptionYou will identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomesYou will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro-active advice, attending events)You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partnersIn addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency What are we looking for?We hire for potential – you don’t need a technical degree or marketing background. Curious, proactive individuals who are keen to learn and growExcellent verbal and written communication skillsStrong relationship-building ability, both internally and externallyAnalytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!Organised and able to manage multiple priorities simultaneouslyPassionate about customer success and solving problems for customersInterest in emerging technologies and excited by the potential and opportunity AI brings Our Values and PrinciplesYou will be able to demonstrate examples of our core principles:Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heardWork Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impactGrow: We are proactive, curious and unafraid of failureCustomer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problemsCandour with caring: We deliver candid feedback with kindness and receive it with gratitudeAbove all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful! What we can offer youSalary: £34k + discretionary 10% bonusBe part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC.Be exposed to the right mix of challenges and learning and development opportunitiesFlexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc25 days of paid holiday + your birthday off! One day extra after 3 years!Free snacks in the office!Quarterly team socials

Posted 24 days ago