Barnett Waddingham

Provides customer support for pension scheme members by handling calls and enquiries, resolving queries, and delivering high-quality pension administration services.We are currently recruiting a number of Graduate Helpline Operators to join the Pensions Administration business area. This is a hybrid role and is based in our Birmingham office. The Helpline Operator's main responsibility will be to answer and deal with calls from clients, scheme members, their representatives and other organisations in a professional and friendly manner. You will work as part of a team, to ensure the speedy response rate to all calls and queries received, upholding a high standard of customer care at all times.You will ideally have previous Customer Services and Call Handling experience, as well as being a pro-active "go-getter".A snapshot of your day:Answer a high volume of calls promptly and maintain a rapid response rate to agreed standards, remaining calm and providing a professional response at all times.Answer email/online enquiries in an efficient, timely manner to achieve service levelsPrepare and submit telephone notes of a high standardImplement and apply business continuity procedures during the failure of the call system and communicate with colleaguesReport any faults in the internal call system and any systems connected to the telephone softwarePrinting, filing, photocopying and scanningArchiving files and retrieving archived files Qualifications/ExperienceMinimum GCSE Maths & English Grade 5/C or equivalentPrevious Customer Service experience (essential)Previous Call Handling experience (preferred)A Financial Service background (advantageous)Experience of working within an office in a team environmentExcellent verbal and written communication skillsGood problem-solving skills, empathy and attention to detailsAn understanding of Microsoft Office programmes, in particular Excel, Word and Outlook What's in it for you:Competitive, discretionary annual bonusCore benefits paid for BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday tradingA generous pension scheme where we contribute 8% of your salary from day one of your employmentEmployee Assistance Programme to support you and your family through any concerns or challenges you may experienceA comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies.

Posted 9 days ago

Supports pension administration by processing pension calculations, maintaining member records, responding to member queries, and working towards a professional pension qualification.Start your career in pensions with real growth opportunitiesWe are looking for Pension Administrators to join our growing team based in Bristol, Cheltenham or Birmingham. This is a great opportunity for graduates or early career professionals who want to build a long term career in a stable and developing field with the opportunity to gain a Pension Administration qualification.You will join us at an exciting time. As part of the fast growing Howden employee benefits business, we are investing heavily in our people, technology and ways of working. That means clear progression routes, strong support, and the chance to develop specialist skills over time.What you will be doingYou will learn how to deliver high quality pension administration while building strong technical knowledge. Your day to day work will include:Preparing and checking pension calculations and member communicationsLearning how to interpret pension scheme rules and apply them in practiceResponding to member queries, including more complex cases as your experience growsKeeping member records accurate and up to dateWorking to agreed deadlines while maintaining high standardsSupporting continuous improvement by suggesting better ways of workingFollowing data security and confidentiality proceduresHelping with team projects and wider tasks when neededYou will also receive support from experienced colleagues and have the opportunity to mentor others as you progress. What we are looking forWe welcome applications from graduates or those with some office based experience who are keen to learn and develop.GCSE grade 5 or C in Maths and EnglishA degree or equivalent is welcome but not essentialInterest in pensions, finance, or working with dataStrong attention to detail and ability to work with numbersGood communication skills, both written and verbalAbility to work well in a team and build positive relationshipsBasic knowledge of Microsoft Office, especially Excel and WordA willingness to study towards a professional qualification, with full support providedIf you already have some experience in pensions or are working towards industry qualifications, that would be a bonus but not required. What's in it for you:Competitive discretionary annual bonusGenerous pension scheme  Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday tradingA comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts  

Posted 9 days ago