Anaplan

Provide advanced technical support by investigating complex platform issues, analyzing data, and collaborating with engineering teams to deliver solutions for enterprise customers.At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!Your impactJoin our global Level 3 Support team. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges.In this role, you'll:Investigate and diagnose complex technical issues raised through support ticketsBuild deep product knowledge across Anaplan’s platform and tools (including Grafana)Collaborate with other teams to guide customers through complex technical solutionsRaise and track product bugs when you identify themCommunicate investigation progress and outcomes clearly to internal teamsLead release reviews and onboard new product features to global support teamsDocument detailed investigations and share technical knowledge within the teamProvide 24/7 emergency support for critical customer issues through our on-call rotaWork an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverageYour qualificationsEssential:Graduate or early-career professional with experience in data analysis (Excel or similar tools)A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasetsFluent or professional proficiency in EnglishA quick learner with a curiosity for understanding complex systems and software behaviorGenuine passion for problem-solving and resilience in resolving challenging technical issuesAn analytical mindset with a methodical and detail-oriented approachAble to thrive under time constraints in a fast-paced, dynamic environmentExcellent communication skills to convey technical information clearlyPreferred:Familiarity with technical support environments, SaaS platforms, or complex data systemsExperience working with monitoring tools such as Grafana (or willingness to learn)Adaptability to shifting priorities and managing multiple concurrent issuesA team player comfortable working cross-functionally across global teamsEnthusiasm for customer success and delivering high-quality solutions

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