Acquired
Acquired is a UK-founded recurring payments platform that helps financial services and subscription businesses manage payments, retain customers and recover failed transactions through a single API across the UK and EU.
Open roles at Acquired
3 roles
Graduate Role - Accounts Associate
Acquired
London, UK
Acquired’s Accounts Associate manages merchant accounts, monitors performance, resolves customer queries and supports revenue growth, retention and reporting improvements.We’re AcquiredAcquired is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy.We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers.We’re scaling as a business, so if you thrive in an environment that’s constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you!Your MissionThe Operations team at Acquired is responsible for solution design, integration, onboarding, and the ongoing management of our key customers and partners. As our Accounts Associate, you'll report to the Head of Operations and own a portfolio of merchant accounts, providing proactive monitoring, reporting, and day-to-day support across our customer base. You will support our Account Management team with regular reporting, triage and troubleshooting inbound merchant queries routed via Customer Success, and create automated processes to improve operational efficiency and enhance the merchant experience.This is a graduate-level role, ideal for someone early in their career who wants to build a foundation in payments and account management, with a clear path to grow into a more senior Account Management position over time.This is an office-based role with 5 days a week at our office based in London.Key ResponsibilitiesPortfolio & Account OwnershipOwn a portfolio of circa 20-25 merchant accounts, proactively monitoring performance and identifying opportunities to grow revenue and improve product adoptionProvide named support for a group of key merchants within the portfolioTriage and troubleshoot inbound merchant queries routed via Customer SuccessProduce regular reporting on merchant volume and performance, including QBR reporting and ad hoc deep dives, using internal BI and AI tools (Gemini, Claude)Payments Expertise & Commercial SupportSupport pricing and contract discussions with merchants in your portfolio, working with the Head of Operations on approval and sign-offEscalate contract or pricing conversations to drive long-term retention of our customersProvide operational support on performance and fraud monitoring for relevant merchants, including fraud rate remediationSupport consistent, streamlined reporting practices across the Account Management teamInternal Collaboration & DevelopmentWork cross-functionally with Account Management, Customer Success, Onboarding and Commercial teamsTake part in a structured onboarding and training programme covering the fundamentals of payments and account managementContribute to continuous improvement of reporting and account management processesBuild a strong working understanding of Acquired's payment products and how they support merchant performanceWhat You'll BringA degree in a relevant field (or equivalent experience); no prior payments or fintech experience requiredStrong attention to detail and comfort working with numerical/financial dataStrong written and verbal communication skills, with the confidence to engage with merchantsA proactive, organised approach and the ability to manage multiple queries and deadlines at onceGenuine interest in payments, fintech, or financial servicesComfortable learning new tools and systems quickly (e.g. reporting/BI platforms)A team player who's keen to build a long-term career in Account Management
Posted today
Graduate Role - Revenue Operations Analyst
Acquired
London, UK
Acquired’s Revenue Operations Analyst supports revenue reporting, forecasting, commercial analysis and HubSpot management to improve business performance and processes.We’re AcquiredAcquired is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy.We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers. We’re scaling as a business, so if you thrive in an environment that’s constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you!Your MissionThe Revenue Operations team at Acquired is responsible for providing the data, reporting, systems and processes that help our commercial teams perform effectively and enable leadership to make better decisions.As our Revenue Operations Analyst, you'll report to the Head of Revenue Operations and provide day-to-day analytical and operational support across revenue reporting, forecasting, CRM management and commercial performance.You'll work with data across the full customer lifecycle, helping us understand how our funnel is performing, where revenue is moving, what risks and opportunities are emerging, and where our commercial processes can be improved. You'll also play an important role in maintaining HubSpot and ensuring the data, workflows and reporting that underpin our commercial teams remain accurate and reliable.This is a graduate-level role, ideal for someone early in their career who enjoys working with data, solving problems and understanding how businesses grow. You'll build a strong foundation across Revenue Operations, commercial analytics and CRM, with the opportunity to take on greater ownership as the function develops.This is an office-based role with 5 days a week at our office based in London.Key ResponsibilitiesRevenue Reporting & ForecastingProduce and maintain recurring Revenue Operations reporting covering revenue, pipeline, forecast performance and commercial KPIsSupport monthly forecasting processes, including data preparation, forecast tracking and variance analysisAnalyse performance against forecast, budget and previous periods, helping identify the drivers behind changesSupport the production of management information and executive reporting for Commercial, Finance and leadership teamsHelp maintain revenue trackers, reporting models and other RevOps reporting infrastructureCommercial Analysis & InsightsAnalyse funnel performance across leads, opportunities, implementations and revenueMonitor conversion rates, pipeline progression, sales velocity and time-to-revenueHelp identify commercial risks, opportunities and unusual performance trendsSupport analysis of churn, customer growth, revenue concentration and merchant performanceProduce ad-hoc analysis to support Commercial, Finance, Partnerships and wider business decision-makingCRM & Data QualitySupport the day-to-day management and administration of HubSpotMaintain high standards of CRM data quality across companies, contacts and dealsMonitor lifecycle stages, pipeline hygiene, close dates, mandatory fields and other commercial data standardsIdentify data inconsistencies and work with stakeholders to resolve themHelp ensure HubSpot remains a reliable source of commercial and reporting data across the businessAutomation & Process ImprovementBuild and maintain HubSpot workflows, dashboards, reports and simple automationsIdentify opportunities to reduce manual processes and improve how data moves through the commercial lifecycleSupport the development and improvement of Revenue Operations processes and workflowsMaintain clear documentation and playbooks for key RevOps and commercial processesAssist with the ongoing development of tools, trackers and integrations used across the revenue organisationInternal Collaboration & DevelopmentWork cross-functionally with Commercial, Marketing, Finance, Partnerships and Operations teamsSupport pricing and commercial data administration, including maintaining pricing records and identifying gaps in available dataTake part in a structured onboarding and development programme covering payments, Revenue Operations, forecasting, CRM and commercial analyticsBuild a strong understanding of Acquired's payment products, commercial model and customer lifecycleContribute ideas on how reporting, systems and processes can be continually improvedWhat you’ll bringA degree in a relevant field, or equivalent experience; no prior Revenue Operations or payments experience requiredThe “All In” Attitude and mindset: Ready to achieve results, support the team challenge and the broader strategic focusStrong analytical skills and confidence working with data and numbersStrong Excel or Google Sheets skills, or a willingness to develop these quicklyStrong attention to detail and an organised approach to managing recurring tasks and deadlinesCuriosity and a problem-solving mindset, with an interest in understanding why performance changes rather than simply reporting the numbersStrong written and verbal communication skills, with the ability to explain findings clearlyComfortable learning new tools and systems quickly, including CRM and reporting platforms such as HubSpotA proactive approach and willingness to work across a broad range of analytical and operational projectsGenuine interest in fintech, payments, commercial analytics or Revenue OperationsA team player who's keen to build a long-term career in Revenue Operations
Posted today
Graduate Role - Partnerships Associate
Acquired
London, UK
Acquired’s Partnerships Associate supports acquiring bank relationships, resolves operational queries, analyses commission statements and improves partner processes.We’re AcquiredAcquired is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy.We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers.We’re scaling as a business, so if you thrive in an environment that’s constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you!Your MissionThe Operations team at Acquired is responsible for solution design, integration, onboarding, and the ongoing management of our key customers and partners. As our Partnerships Associate, you'll report to the Head of Operations and provide day-to-day operational support to our Partnerships function, acting as a key point of contact between Acquired and our acquiring bank partners.This is a graduate-level role, ideal for someone early in their career who wants to build a foundation in payments and partner operations, with a clear path to grow into a more senior Partnerships position over time.This is an office-based role with 5 days a week at our office based in London.Key ResponsibilitiesPartner & Acquirer OperationsAct as the main day-to-day point of contact between Operations and our acquiring bank partners, handling onboarding applications, pricing queries, reconciliation issues, and reporting requestsManage regular touchpoints with acquirers to resolve operational queries raised by Onboarding, Implementations, Operations, and Commercial teamsCoordinate closely with acquirer support teams to streamline issue resolution and improve operational processesTrack and close out actions arising from partner reviews, ensuring nothing falls through the cracksPayments Expertise & AnalysisConduct regular deep dives and analysis into commission statements to verify that charges are being applied correctly to our merchantsProduce reporting for merchant pipeline reviews with acquirers, consolidating inputs from Commercial and Operations on upcoming merchant go-livesMaintain accurate documentation of partner workflows and processesInternal Collaboration & DevelopmentWork cross-functionally with Onboarding, Implementations, Operations, and Commercial teamsTake part in a structured onboarding and training programme covering the fundamentals of payments and partner operationsContribute to continuous improvement of partner operational processesBuild a strong working understanding of Acquired’s payment products and how they support merchant performance What You'll BringA degree in a relevant field (or equivalent experience); no prior payments or fintech experience requiredThe “All In” Attitude and mindset: Ready to achieve results, support the team challenge and the broader strategic focusStrong attention to detail and comfort working with numerical/financial dataStrong written and verbal communication skills, with the confidence to liaise with external partnersA proactive, organised approach and the ability to manage multiple queries and deadlines at onceGenuine interest in payments, fintech, or financial servicesComfortable learning new tools and systems quickly (e.g. reporting/CRM platforms)A team player who's keen to build a long-term career in Partnerships
Posted today
Graduate Role - Accounts Associate
Acquired
London, UK
Acquired’s Accounts Associate manages merchant accounts, monitors performance, resolves customer queries and supports revenue growth, retention and reporting improvements.We’re AcquiredAcquired is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy.We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers.We’re scaling as a business, so if you thrive in an environment that’s constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you!Your MissionThe Operations team at Acquired is responsible for solution design, integration, onboarding, and the ongoing management of our key customers and partners. As our Accounts Associate, you'll report to the Head of Operations and own a portfolio of merchant accounts, providing proactive monitoring, reporting, and day-to-day support across our customer base. You will support our Account Management team with regular reporting, triage and troubleshooting inbound merchant queries routed via Customer Success, and create automated processes to improve operational efficiency and enhance the merchant experience.This is a graduate-level role, ideal for someone early in their career who wants to build a foundation in payments and account management, with a clear path to grow into a more senior Account Management position over time.This is an office-based role with 5 days a week at our office based in London.Key ResponsibilitiesPortfolio & Account OwnershipOwn a portfolio of circa 20-25 merchant accounts, proactively monitoring performance and identifying opportunities to grow revenue and improve product adoptionProvide named support for a group of key merchants within the portfolioTriage and troubleshoot inbound merchant queries routed via Customer SuccessProduce regular reporting on merchant volume and performance, including QBR reporting and ad hoc deep dives, using internal BI and AI tools (Gemini, Claude)Payments Expertise & Commercial SupportSupport pricing and contract discussions with merchants in your portfolio, working with the Head of Operations on approval and sign-offEscalate contract or pricing conversations to drive long-term retention of our customersProvide operational support on performance and fraud monitoring for relevant merchants, including fraud rate remediationSupport consistent, streamlined reporting practices across the Account Management teamInternal Collaboration & DevelopmentWork cross-functionally with Account Management, Customer Success, Onboarding and Commercial teamsTake part in a structured onboarding and training programme covering the fundamentals of payments and account managementContribute to continuous improvement of reporting and account management processesBuild a strong working understanding of Acquired's payment products and how they support merchant performanceWhat You'll BringA degree in a relevant field (or equivalent experience); no prior payments or fintech experience requiredStrong attention to detail and comfort working with numerical/financial dataStrong written and verbal communication skills, with the confidence to engage with merchantsA proactive, organised approach and the ability to manage multiple queries and deadlines at onceGenuine interest in payments, fintech, or financial servicesComfortable learning new tools and systems quickly (e.g. reporting/BI platforms)A team player who's keen to build a long-term career in Account Management
Posted today
Graduate Role - Revenue Operations Analyst
Acquired
London, UK
Acquired’s Revenue Operations Analyst supports revenue reporting, forecasting, commercial analysis and HubSpot management to improve business performance and processes.We’re AcquiredAcquired is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy.We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers. We’re scaling as a business, so if you thrive in an environment that’s constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you!Your MissionThe Revenue Operations team at Acquired is responsible for providing the data, reporting, systems and processes that help our commercial teams perform effectively and enable leadership to make better decisions.As our Revenue Operations Analyst, you'll report to the Head of Revenue Operations and provide day-to-day analytical and operational support across revenue reporting, forecasting, CRM management and commercial performance.You'll work with data across the full customer lifecycle, helping us understand how our funnel is performing, where revenue is moving, what risks and opportunities are emerging, and where our commercial processes can be improved. You'll also play an important role in maintaining HubSpot and ensuring the data, workflows and reporting that underpin our commercial teams remain accurate and reliable.This is a graduate-level role, ideal for someone early in their career who enjoys working with data, solving problems and understanding how businesses grow. You'll build a strong foundation across Revenue Operations, commercial analytics and CRM, with the opportunity to take on greater ownership as the function develops.This is an office-based role with 5 days a week at our office based in London.Key ResponsibilitiesRevenue Reporting & ForecastingProduce and maintain recurring Revenue Operations reporting covering revenue, pipeline, forecast performance and commercial KPIsSupport monthly forecasting processes, including data preparation, forecast tracking and variance analysisAnalyse performance against forecast, budget and previous periods, helping identify the drivers behind changesSupport the production of management information and executive reporting for Commercial, Finance and leadership teamsHelp maintain revenue trackers, reporting models and other RevOps reporting infrastructureCommercial Analysis & InsightsAnalyse funnel performance across leads, opportunities, implementations and revenueMonitor conversion rates, pipeline progression, sales velocity and time-to-revenueHelp identify commercial risks, opportunities and unusual performance trendsSupport analysis of churn, customer growth, revenue concentration and merchant performanceProduce ad-hoc analysis to support Commercial, Finance, Partnerships and wider business decision-makingCRM & Data QualitySupport the day-to-day management and administration of HubSpotMaintain high standards of CRM data quality across companies, contacts and dealsMonitor lifecycle stages, pipeline hygiene, close dates, mandatory fields and other commercial data standardsIdentify data inconsistencies and work with stakeholders to resolve themHelp ensure HubSpot remains a reliable source of commercial and reporting data across the businessAutomation & Process ImprovementBuild and maintain HubSpot workflows, dashboards, reports and simple automationsIdentify opportunities to reduce manual processes and improve how data moves through the commercial lifecycleSupport the development and improvement of Revenue Operations processes and workflowsMaintain clear documentation and playbooks for key RevOps and commercial processesAssist with the ongoing development of tools, trackers and integrations used across the revenue organisationInternal Collaboration & DevelopmentWork cross-functionally with Commercial, Marketing, Finance, Partnerships and Operations teamsSupport pricing and commercial data administration, including maintaining pricing records and identifying gaps in available dataTake part in a structured onboarding and development programme covering payments, Revenue Operations, forecasting, CRM and commercial analyticsBuild a strong understanding of Acquired's payment products, commercial model and customer lifecycleContribute ideas on how reporting, systems and processes can be continually improvedWhat you’ll bringA degree in a relevant field, or equivalent experience; no prior Revenue Operations or payments experience requiredThe “All In” Attitude and mindset: Ready to achieve results, support the team challenge and the broader strategic focusStrong analytical skills and confidence working with data and numbersStrong Excel or Google Sheets skills, or a willingness to develop these quicklyStrong attention to detail and an organised approach to managing recurring tasks and deadlinesCuriosity and a problem-solving mindset, with an interest in understanding why performance changes rather than simply reporting the numbersStrong written and verbal communication skills, with the ability to explain findings clearlyComfortable learning new tools and systems quickly, including CRM and reporting platforms such as HubSpotA proactive approach and willingness to work across a broad range of analytical and operational projectsGenuine interest in fintech, payments, commercial analytics or Revenue OperationsA team player who's keen to build a long-term career in Revenue Operations
Posted today
Graduate Role - Partnerships Associate
Acquired
London, UK
Acquired’s Partnerships Associate supports acquiring bank relationships, resolves operational queries, analyses commission statements and improves partner processes.We’re AcquiredAcquired is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy.We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers.We’re scaling as a business, so if you thrive in an environment that’s constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you!Your MissionThe Operations team at Acquired is responsible for solution design, integration, onboarding, and the ongoing management of our key customers and partners. As our Partnerships Associate, you'll report to the Head of Operations and provide day-to-day operational support to our Partnerships function, acting as a key point of contact between Acquired and our acquiring bank partners.This is a graduate-level role, ideal for someone early in their career who wants to build a foundation in payments and partner operations, with a clear path to grow into a more senior Partnerships position over time.This is an office-based role with 5 days a week at our office based in London.Key ResponsibilitiesPartner & Acquirer OperationsAct as the main day-to-day point of contact between Operations and our acquiring bank partners, handling onboarding applications, pricing queries, reconciliation issues, and reporting requestsManage regular touchpoints with acquirers to resolve operational queries raised by Onboarding, Implementations, Operations, and Commercial teamsCoordinate closely with acquirer support teams to streamline issue resolution and improve operational processesTrack and close out actions arising from partner reviews, ensuring nothing falls through the cracksPayments Expertise & AnalysisConduct regular deep dives and analysis into commission statements to verify that charges are being applied correctly to our merchantsProduce reporting for merchant pipeline reviews with acquirers, consolidating inputs from Commercial and Operations on upcoming merchant go-livesMaintain accurate documentation of partner workflows and processesInternal Collaboration & DevelopmentWork cross-functionally with Onboarding, Implementations, Operations, and Commercial teamsTake part in a structured onboarding and training programme covering the fundamentals of payments and partner operationsContribute to continuous improvement of partner operational processesBuild a strong working understanding of Acquired’s payment products and how they support merchant performance What You'll BringA degree in a relevant field (or equivalent experience); no prior payments or fintech experience requiredThe “All In” Attitude and mindset: Ready to achieve results, support the team challenge and the broader strategic focusStrong attention to detail and comfort working with numerical/financial dataStrong written and verbal communication skills, with the confidence to liaise with external partnersA proactive, organised approach and the ability to manage multiple queries and deadlines at onceGenuine interest in payments, fintech, or financial servicesComfortable learning new tools and systems quickly (e.g. reporting/CRM platforms)A team player who's keen to build a long-term career in Partnerships
Posted today
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